PowerPhone Wins 2011 Gold CQIA Innovation Prize

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Connecticut company recognized for its commitment to innovation in improving 9-1-1 emergency call handling worldwide.

PowerPhone, Inc., a leading provider of 9-1-1 call handling systems, announced today that the company has been awarded a “gold” Connecticut Quality Improvement Award (CQIA) Innovation Prize for their flagship Total Response system, which combines 9-1-1 dispatcher training, tools and accreditation.

“Even in an uncertain economy, PowerPhone, Inc., has shown that forward-looking organizations continue to introduce and bring to market new products and services,” said Sheila Carmine, founder and executive director of the 24-year-old Connecticut Quality Improvement Award Partnership, Inc.

The award recognizes PowerPhone’s commitment to innovation, based upon Malcolm Baldridge National Quality for Performance Excellence criteria. PowerPhone’s Total Response earned gold as an innovator in the emergency communications industry through its revolutionary Computer Aided Call Handling (CACH) software, its ongoing process of improvement through Quality Assurance and Accreditation, and its pioneering integrated protocol system that has standardized the emergency call handling process.

“It is an honor to be among the winners of this prestigious prize, joining large companies and small businesses from across Connecticut who strive to find new and better ways to solve our customer's problems,” said Chris Salafia, president and CEO of PowerPhone. “The 9-1-1 industry is constantly innovating, from sending text messages to tweeting about emergencies, and it’s exciting for PowerPhone to play an integral role in improving communication. For us, innovation is not about how our product will benefit the company; it’s about how it will save the lives of callers and responders all over the world.”

Connecticut Lt. Governor Nancy Wyman added, “The CQIA award program is a great way to showcase some of the incredible business talent that we have in Connecticut. These are exactly the kind of businesses – and the kind of people behind them – that our economy needs right now, and Governor Malloy and I are committed to helping them and CQIA succeed.”

No stranger to innovation, PowerPhone has previously been recognized by the Connecticut Technology Council as a “2010 Company to Watch.” That same year, the Council awarded PowerPhone’s Computer Aided Call Handling (CACH) technology as “The Most Promising Software Product of the Year.”

CQIA’s 24th Annual Conference on Quality and Innovation will take place at the University of Hartford on Tuesday, September 20, 2011.


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