Our number one aim is to provide outstanding service to all of our customers - these scores reflect the hard work and dedication of our employees...". Graham Pearson, CEO
(PRWEB) September 16, 2011
Ignition Ltd., a leader in off-shore IT services, announced today that they received an excellent overall satisfaction rating of 87.7% in their first customer satisfaction survey. The survey was conducted as part of Ignition’s on-going efforts to strive for strong customer satisfaction. The results clearly evidence Ignition’s continuous commitment to its clients.
The survey focused on all customers who recently experienced Ignition services and solutions. They had the opportunity to rate all service lines individually. According to survey results, the support received from Ignition’s help desk personnel was rated with 91.4% overall satisfaction, followed closely by onsite support staff with 88.7% overall satisfaction.
Graham Pearson, CEO of the Ignition Group says, "Our number one aim is to provide outstanding service to all of our customers and these scores reflect the hard work and dedication of our employees who put customer service first every day. We want to thank everyone who participated - your feedback is important.”
While Ignition scored an 87.7% overall satisfaction, customers were also provided the opportunity to make suggestions. Graham Pearson commented, "We’re listening to what our customers are telling us and we have begun several initiatives to further enhance services in areas that they have highlighted. But, it doesn’t stop here. We believe that in order to truly serve our customers well, we must continue to ask them about service delivery and how we rate according to their expectations. As we continue to grow both in terms of our service portfolio and our geographic reach our biannual survey will be an important tool to ensure that we develop in line with the needs of our customers."
For further information please contact
Group Marketing Specialist
The Ignition Group of Technology Companies
Ignition is an off-shore IT services organisation with clients in Europe, throughout the Caribbean and North America. Founded in 1998 in Bermuda, Ignition has grown significantly and is one of the leading IT service providers with offices in Bermuda, Halifax, Atlanta and Cayman Islands with representative offices in Curacao, Bahamas, Jamaica and Trinidad. Visit http://www.ignitionmsp.com for more information.