Businessowners Policy and Dentists Businessowners Policy Are First Commercial Products to Receive Download Technology at The Cincinnati Insurance Company

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IVANS Helps Cincinnati Insurance Automate Commercial Policy Data Using ACORD Standards

Malta Collins, senior agency interface solutions specialist with Cincinnati, said, Based on our long-term relationship, we knew IVANS had the expertise in interface automation and the right team for this implementation."

IVANS, Inc. the largest insurance data exchange in the United States, announced today that it recently completed an initiative with The Cincinnati Insurance Company that enables its agents to download selected commercial policy data to their agency management systems. This initiative automates the transfer of information from Cincinnati’s Businessowners (BOP) and Dentists Businessowners (DBOP) policies from its e-CLAS® BOP/DBOP policy administration system, enabling agents to receive updated policy information electronically from within their agency management systems.

Cincinnati Insurance, an IVANS customer since 1990, has more than 850 agents downloading personal lines using IVANS services. These download transactions include auto, homeowners, fire and umbrella. The carrier also uses IVANS Transformation StationSM real-time solution to upload transactions for both its personal and commercial lines.

Malta Collins, senior agency interface solutions specialist with Cincinnati, said, “More agencies are looking at commercial lines as a way to grow their business and streamline their workflows. We see download as a way to accomplish this goal while strengthening agent-carrier communication and relationships. Based on our long-term relationship, we knew IVANS had the expertise in interface automation and the right team for this implementation. They identified the necessary data points and mapped the data according to ACORD AL3 standards. Then they helped us build a structure to ensure that data could be successfully downloaded to most of the agency management systems our agencies are using. Our rollout of this technology has been very successful, and we appreciate the opportunity to work with IVANS on this effort.”

IVANS download solution enables carriers to deliver personal lines, commercial lines or claims – using ACORD standards – to agencies across more than 40 agency management systems. It synchronizes the policy information that resides on the carrier system with the agency system by updating or loading data into the agency’s system electronically. Commercial lines download is gaining traction in the insurance industry since the industry-wide adoption of minimum data sets has taken the guesswork out of what data is required and where to find it. Meanwhile, more agents are looking to enhance the customer experience via a single workflow that maintains all of their carrier’s policies.

“There has been a notable rise in commercial lines automation in the industry, and we see it continuing to grow,” said Clare DeNicola, president and CEO of IVANS, Inc. “IVANS transfers more than 600,000 commercial lines policy downloads monthly and, among all of our customers, the number of transactions is growing at a rate of 18 percent per year. IVANS BOP and DBOP download solution enables Cincinnati Insurance’s agents to respond more quickly to customers, freeing up their time to up-sell and cross-sell more easily.”    

About The Cincinnati Insurance Companies:
The Cincinnati Insurance Companies stand among the country’s 25 largest property casualty insurance groups, based on 2010 written premiums. The group operates in 39 states, marketing a broad range of business and personal policies. Cincinnati is committed to the success of its independent agencies, and that commitment is the source of its greatest competitive advantages. For information, visit

IVANS Inc. provides the property and casualty insurance and healthcare industries with fully managed network, electronic data interchange (EDI) and agency-company interface solutions to help solve complex business issues. Headquartered in Stamford, Conn. and a CMS approved vendor, IVANS serves over 1,000 insurance and healthcare organizations, more than 30,000 independent agents and 135,000 healthcare providers. With over 27 years of experience successfully managing networks, the company also offers its clients relentless customer service, security solutions, reliable and accessible technical helpdesk support and expert enablement. IVANS, which was formed by 21 insurance companies, also has offices in Tampa, Fla. and Cincinnati, Ohio. For information, visit

Cecile M. Locurto                            


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Cecile M. Locurto
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