No pushy upselling or unnecessary car repairs just to make the extra sales today. We want customers to know and respect us, to refer their families and friends, and to come back.
Tempe, Arizona (PRWEB) September 14, 2011
Mile Auto Repair, a Tempe, Arizona automotive repair shop, experienced a 15% increase in customers over the last 8 months. While many Arizona auto repair shops suffered major losses during this period, causing some to go out of business, Mile Auto Repair brought in new business by continually exceeding customer expectations and keeping a keen eye on the books.
When Chris Teff and John Ogden acquired Mile Auto Repair in 2010, they had a vision of how their company would treat customers. “It’s not just about getting bigger, it is the pursuit of talent who can do better work, win customers and grow the business” said John. Mile Auto Repair’s vision for success starts with a customer focus:
- Sell only the needed repairs.
- Quote highly competitive prices.
- Stand behind work with a written guarantee.
- Build lifetime customers by being fair, honest, and providing quality workmanship.
Along with developing a vision for exceptional customer service, employees need to understand, believe in, and deliver such service. The entire team at Mile Auto Repair shares the vision. “I talk to them about the quality of service we want to provide,” said John. “No pushy upselling or unnecessary car repairs just to make the extra sales today. We want customers to know and respect us, to refer their families and friends, and to come back.”
Treating employees well is just as important to business success as customer satisfaction. Chris and John provide the tools and training necessary to help employees do their jobs effectively and efficiently. “Every employee is an important member of the team,” said Chris. “Making satisfied customers can only happen when the whole team is well cared for.”
Plans are underway to expand Mile Auto Repair in the Phoenix metro area by acquiring existing auto repair shops. Under Mile Auto Repair’s management, the new shops will provide the same commitment to excellent quality service, competitive pricing, and customer satisfaction. One potential investor came to Chris because he liked what he saw: a successful shop with a well executed business plan in a strong industry.
Chris is confident of the continued success of the Tempe shop and future acquisitions. “Do the right thing, be good to your customers and employees, and you’ll have a stronger business for years to come.”
About Mile Auto Repair:
Mile Auto Repair in Tempe, Arizona, is a locally owned and operated auto repair business. The company is committed to honesty, safety, and integrity. Mile Auto Repair strives to exceed customers’ expectations by providing quality automotive service and repairs -- from a tune up or auto transmission service to engine replacement or advanced electrical wiring diagnostics -- in a timely fashion at competitive prices. Mile Auto Repair’s technicians, including an ASE certified Master Technician, are highly experienced and well trained to diagnose and resolve most any automotive repair issue.
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