CipherHealth Supports Colorado Hospitals to Cut Readmissions

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CipherHealth’s Co-Founder & President, Mr. Darshan Bachhawat enthusiastically responded to this announcement. “We applaud UnitedHealthcare of Colorado and the Colorado Hospital Association for encouraging hospitals to extend their care outside the hospital walls and take action to reduce preventable readmissions.” As a show of support, CipherHealth has committed to waiving all installation and consultation fees and providing free pilot programs to each of the hospitals involved in the readmissions reductions initiative, estimating the value of this contribution at over $150,000."

Approximately 20% of Medicare patients are readmitted to a hospital within 30 days.

CipherHealth LLC announced plans to offer support to the 16 Colorado hospitals participating in UnitedHealthcare’s $1.1 million grant programs to cut expensive and unhealthy readmissions].”[1] According to the Denver Post, grants will be used “to hire nurses trained in better discharge practices, buy software to manage discharge and followup steps, and pay doctors for extra time spent.”[2]

CipherHealth’s Co-Founder & President, Mr. Darshan Bachhawat enthusiastically responded to this announcement. “We applaud UnitedHealthcare of Colorado and the Colorado Hospital Association for encouraging hospitals to extend their care outside the hospital walls and take action to reduce preventable readmissions.” As a show of support, CipherHealth has committed to waiving all installation and consultation fees and providing free pilot programs to each of the hospitals involved in the readmissions reductions initiative, estimating the value of this contribution at over $150,000.

“Approximately 20% of Medicare patients are readmitted to a hospital within 30 days. CMS is targeting this as an area to save money because 30-day readmissions cost the country more than $17 billion each year,” said Darshan.

The CipherHealth Solution is a patient follow-up platform that helps hospitals improve the coordination of care, reduce readmissions, and increase patient satisfaction. The CipherVoice readmissions reduction programs identify patients at risk of readmission and send real-time alerts to hospital staff who can conduct clinical intervention. One CipherHealth client recently announced a 57% reduction in its Congestive Heart Failure readmissions rate, dropping from 25% to 11% over the period reviewed.

Typical readmissions reduction programs often include an element of follow-up with patients, but it “just isn’t enough,” said Darshan. “We have a number of different tools we can bring to bear, from mobile applications to texting to intelligent, interactive phone calls. What is critical is that we help the hospital reach the patient. You need to be extremely proactive and persistent, identify the moments that require intervention, and get the patient in touch with their doctor. If you can do it, it works. You can get your readmissions rates down into the teens. We have seen it happen.”

Hospitals eligible for the CipherHealth pilot program include: Avista Adventist Hospital, Conejos County Hospital, Denver Health, Exempla Good Samaritan Medical Center, Littleton Adventist Hospital, Longmont United Hospital, Medical Center of Aurora, Melissa Memorial Hospital, Platte Valley Medical Center, Porter Adventist Hospital, Rio Grande Hospital, Saint Mary -- Corwin Medical Center, Saint Anthony North Hospital, San Luis Valley Regional Medical Center, and Yuma District Hospital.

About CipherHealth, LLC
Founded in 2009, CipherHealth LLC, is a healthcare solutions company located in New York. CipherHealth helps hospitals reduce 30-day readmissions, increase patient satisfaction and HCAHPS scores, and improve the continuity of care by increasing discharge instruction compliance by identifying opportunities for both clinical and service recovery.

CipherHealth develops and markets a suite of technology solutions to address these challenges, including the CipherVoice™ patient follow-up platform. Through CipherVoice, hospital staff is relieved of redundant phone tasks, improving their efficiency as they focus on assisting high-risk patients and developing opportunities for data-driven performance improvement initiatives.

Please visit http://www.cipherhealth.com or contact: Zach Silverzweig at zsilverzweig(at)cipherhealth(dot)com or 1-888-917-9996.

[1]Hospitals get grant to cut readmissions, The Denver Post by Michael Booth posted 8/24/2011 11:34:39 AM MDT, updated 8/25/2011 09:3:18 AM MDT
[2]IBID

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Ellen Rich

Zach Silverzweig
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