eMail Manager has allowed us to react to customers more quickly and consistently. It's the best email management solution out there.
Hobe Sound, FL (PRWEB) September 14, 2011
IFModules eMail Manager (http://www.ifmodules.com), a web-based email management tool talked with Darrin Nicholson, Business Analyst at Hawker Pacific Australia, to find out how they use eMail Manager to manage their incoming email and how it helped their team improve response times and overall customer service.
“Hawker Pacific needed a way for our sales teams to have visibility across several mailbox’s which allows team load balancing and better coverage when team members are away from the office,” said Darrin Nicholson. “We can adapt and move people depending on the load experienced in one mailbox, considerably reducing customer response times, whilst also balancing employee workload. eMail Manager has allowed us to react to customers more quickly and consistently.”
Hawker Pacific sells and supports aviation products to a broad range of customers around the world. They use eMail Manager to manage high volumes of incoming email with a sales and support team that are located in multiple locations such as South East Asia, Australia, the Pacific and the Middle East. Darrin’s favorite stand-out features, are the ability for multiple users to gain access to one folder or conversion and the easy access his team has to Standard Replies. “Standard Replies saves us considerable time and ensures consistency in communications to our customers,” said Darrin.
“Every aspect of eMail Manager’s functionality is designed to give easy time saving responses to customer requests, and every detail of each conversation is displayed in an easy to follow manner,” continued Darrin. “The full audit trail for every action on every email is also great to keep track of what is happening. It’s the best email management solution out there.”
About Hawker Pacific
Hawker Pacific (http://www.hawkerpacific.com.au) is a market leader in integrated civil and military aerospace sales and product support in South East Asia, Australia, the Pacific and the Middle East and is one of the largest independent companies of its type in the region. The company’s customers include airlines, commuter, corporate, general aviation, rotary wing and special mission operators, governments and the military.
About IFModules eMail Manager
IFModules eMail Manager is a web-based email management tool designed to help businesses take control over their company inbox. eMail Manager was one of the first of its kind when it went live in 2001, and it continues to serve many of its original customers from that first year. IFModules is a division of iguanafarmGroup, a full service web technology group offering custom and off-the-shelf development, design and email business solutions for online and traditional media initiatives. For more information on eMail Manager or to request a Free Trial, call 877-848-1310, visit us online at http://www.ifmodules.com or join us on facebook at http://www.facebook.com/ifmodules.