Towergate Insurance Win Claims Service of Year Award

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Boat and Yacht Insurance provider, Towergate Insurance has picked up the Claims Service of the Year accolade at this year’s UK Broker Awards in association with Insurance Age magazine.

This Award confirms our position as an industry-leader. It’s also reassurance for customers that they’re in a safe pair of hands if they need to make a claim

The leading boat insurance firms' claims service was officially recognised at an Award ceremony, held at The Brewery, London, on Friday 9 September, following scrutiny from a panel of judges.

Hundreds of brokers entered a range of categories, which as well as claims, included; personal and commercial insurance products, e-business, technology, customer service and marketing.

In its entry, Towergate explained how 90% of claims are handled in-house – unusual for brokers in this sector who usually delegate to third-parties. It also highlighted its simplistic processes, such as the use of electronic claims handling, incident-specific forms and emailing of payment authorities.

These initiatives coupled with staff training resulted in 98% of customers rating Towergate's claims service as excellent, which in the judges’ opinion, placed the firm ahead of the pack.

Judges described the TM entry as a ‘simple story, well told with straightforward statistics to provide evidence of the strategy’s successful delivery’. They identified the winner as ‘a broker that seeks to understand their client’s passion and is willing to address their worries and concerns’.

For Director Nigel Mills, Claims Service of the Year is the category to win as it recognises how the firm and those within the Towergate Insurance group continue to endeavour to deliver upon their insurance promise ‘to give help when and where it’s needed most’.

He comments: “We’ve always been very proud of our claims service and customer satisfaction rating and this Award confirms our position as an industry-leader. As well as giving us a confidence boost, it’s reassurance for customers that they’re in a safe pair of hands if they need to make a claim.”

Notes to Editors
Towergate Insurance is a leading provider of boat and yacht insurance and part of the Towergate Partnership. The business has over 30 years experience in the marine sector and its team comprises experienced sailors.

In keeping to support the communities it insures, this year the firm gave a young dinghy sailor – Scott Wallis from Hampshire - £2000 worth of sponsorship and supported the Sigma 38 Class Association National Championships (30 April – 2 May) at the Weymouth & Portsmouth Sailing Academy, the RS Tera National Championships (July) at Hayling Island Sailing Club, Bassenthwaite Sailing Club’s annual Regatta (end July) and the Port of Dartmouth Sailing Regatta (20-28 August).

Towergate Partnership is Europe's largest independently-owned insurance intermediary offering over 200 specialist insurance products and employing more than 3500 people in 100 offices.

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Anne Plaskett

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