Chicago, IL (PRWEB) September 13, 2011
Gorilla, an award-winning ecommerce solutions provider and 2010 Magento Partner of the Year, has announced the launch of a new website focused solely on their dedicated Magento Enterprise practice (http://www.magentoenterprisegorilla.com). In addition to showcasing Gorilla’s extensive Magento portfolio and one-of-a-kind Magento support offering, the new site serves as an educational resource for the entire Magento community. This includes articles, blog posts, and related information to further the conversation around the world’s fastest growing ecommerce platform.
The new microsite is segmented across specific content areas: Magento user experience design, Magento Enterprise development, Magento website support and ecommerce marketing strategy. Within the design, development and strategy sections are individual articles which explore a specific Magento feature or issue, providing related tips, observations and best practices. All articles are written by subject matter experts from Gorilla’s in-house practice teams.
In addition to soliciting comments from the Magento community to deepen the discussion, new topic areas will be added on an on-going basis to keep the flow of information fresh. In the initial release, articles include: Magento Enterprise merchandising, SAP integration, creating recurring payments and SEO equity transfer, as well as a dozen other related topics.
The microsite also includes a section devoted to a newly launched Gorilla service, providing 24/7 support and resources to Magento site owners. Gorilla Enhanced Managed Support, or GEMS, is a unique service offering that not only provides anytime support to address bugs and issues to minimize unscheduled downtime, it provides the resources to proactively schedule site improvements, including enhancements, customizations and system upgrades. Offering support for both frontline business and IT users and real-time systems monitoring, GEMS is built on the industry standard ITSM framework. This insures pre-defined issue escalation and response times for store owners running the Community, Professional or Enterprise versions of Magento, regardless of which firm performed the initial site build and customizations, making GEMS the most comprehensive, inclusive Magento support offering on the market.
Since 1994, leading brands, retailers, manufacturers and wholesalers have turned to Gorilla to solve the toughest ecommerce challenges and innovate solutions that elevate businesses across channels. Inspiring design, impeccable development and unmatched experience are why Gorilla delivers a smarter species of ecommerce. http://www.gorillachicago.com.