I view this distinction as confirmation that our unique partner engagement methodology, coupled with our exceptional staff, does indeed set us apart.
Atlanta, GA (PRWEB) September 21, 2011
Tiverity, an award-winning systems integrator specializing in Unified Communications (UC), Voice, and Contact Center solutions, announced today that it received a Customer Satisfaction Excellence Gold Star from Cisco. The highest distinction a partner can achieve within the Cisco Channel Partner Program, this designation recognizes Tiverity for delivering outstanding customer service to its customers in the United States.
“We are grateful to our customers for deeming our service worthy of submitting the satisfaction surveys and ratings required to obtain this honor," stated Pete Schamberger, Tiverity's CEO. "I view this distinction as confirmation that our unique partner engagement methodology, coupled with our exceptional staff, does indeed set us apart. Our methodology starts with more listening than talking; listening to our customers’ values, aspirations, and challenges. Our success stems from knowing what winning is for them and their business.”
Tiverity is a dedicated Cisco Partner and value-added reseller specializing in unique and innovative customer-focused solutions that enhance communication, increase collaboration, reduce costs, and improve productivity. The organization strives to mitigate the risks associated with the adoption of advanced technology architectures and to maximize the business benefits of these solutions, which ultimately increases their overall value to customers.
“Customer service is a cornerstone of the Cisco Resale Channel Program. We are pleased to recognize and congratulate Tiverity for achieving outstanding customer satisfaction,” said Edison Peres, senior vice president of the worldwide channels go-to-market group at Cisco.
Cisco measures the customer satisfaction levels achieved by its partners based on regional target goals, providing a weighted average of the partner's pre- and post-sales support over a rolling 12-month period. Partners that achieve outstanding customer satisfaction are awarded the Customer Satisfaction Excellence Gold Star. The star appears next to the partner's name in the Cisco Partner Locator Tool to indicate exceptional service.
The Cisco Resale Channel Program provides a framework for partners to build the sales, technical, and Cisco Lifecycle Services skills required to deliver Cisco solutions to end customers. Through the program's specializations and certifications, Cisco recognizes a partner's expertise in deploying solutions based on Cisco's advanced technologies and services. Using a third-party audit process, the program validates partner qualifications such as technology skills, business best practices, customer satisfaction, and pre- and post-sales support capabilities - critical factors in choosing a trusted partner.
Founded in Atlanta, Georgia in 2004, Tiverity is a professional systems integrator and value-added reseller of communications and contact center products, collaborative solutions, and innovative technologies. The award-winning practice around which the company was formed, providing strategic allocation and utilization of contact center resources, has been in place since 1998. Tiverity is a privately-held company that successfully strives to provide small and mid-size organizations with affordable, scalable, and easy-to-manage solutions. For more information about Tiverity, please visit http://www.tiverity.com.
Cisco, the Cisco logo and Cisco Systems are registered trademarks of Cisco Systems Inc. in the United States and certain other countries.