Fort Worth, Texas (PRWEB) September 14, 2011
Consuro, a premier Texas-based managed technology services company serving businesses from start-ups to Fortune 100 companies, today launched an iPhone app for Consuro clients to submit help desk requests from any where, at any time.
Consuro is one of the first managed service providers (MSPs) worldwide to offer a free smart phone application to simplify issue resolution via their ticket submission request process, allowing client information and tracking on-the-go and providing interactive response 24/7 via their iPhones.
“Our clients already benefit from using the asset tag login function on our Consuro support website,” said Consuro co-president Ben Tiblets. “Now we have the same functionality for the iPhone.”
“Every day, our client businesses rely on us for comprehensive IT services ranging from desktop management to complex web applications,” said Mr. Tiblets. “Consuro’s broad scope of services is a fit for businesses of any size or industry that seek technological support and infrastructure to keep their businesses running smoothly. And now their ability to connect to us has expanded dramatically with the release of this iPhone app.”
The application is particularly valuable for clients because it enables any user to request assistance immediately via their phone. The app’s simplification of Consuro’s ticket system moves seamlessly and quickly through submission, tagging, categorization, description of issue, and contact information. The ticket response function assures each ticket owner is immediately connected to his or her service professional and gives immediate status updates---from quick summaries to full ticket details to issue resolution and closure.
Consuro’s clients call on them for a broad range of information technology needs including desktop management, server and network management, offsite backup and data center solutions, consulting, technological project management, and equipment (asset) procurement.
This initial iPhone app launch is a prelude to further development by Consuro of additional applications for use by clients in their offices and on the go, using various smart phone and tablet devices.
For more information on the free Consuro iPhone app, visit the Consuro blog or search for the free application in the iPhone app store.
Founded in 2008, Consuro is an information technologies managed service provider (MSP) whose comprehensive Windows-based desktop and server management, network administration, computer hardware and software consulting, offsite backup, asset procurement, and other advanced data center solutions serve large and small business clients in many industries from offices in Fort Worth, San Antonio, and San Angelo, Texas. To learn more about Consuro, please visit http://www.consuro.com.