Lowell, MA (PRWEB) September 16, 2011
Lyrix's Mobiso software as a service has received a prestigious TMC Labs Innovation Award for 2011. These prizes are awarded annually to companies that offer truly unique and innovative products and services within the VoIP industry. Tom Keating, CTO and Executive Editor at Internet Telephony states: "Speech-recognition IVRs are popular with financial institutions and large enterprises that can afford to maintain racks of servers, update speech recognition engines, and all the other maintenance involved with a speech-enabled IVR. Some small to mid-sized organizations have dipped their toes in these waters, but it is sometimes just too cost prohibitive to maintain. But what if you could outsource the speech-recognition IVR to the cloud? This would mitigate any upfront hardware costs and result in overall lower TCO. Well, that’s what Lyrix’s Mobiso Cloud Based Speech Assistant aims to do. The Mobiso Speech Assistant is a speech-enabled auto attendant that utilizes Lyrix’s patent-winning PeopleFind technology, and the power of SIP. It claims to be the first fully hosted cloud-based speech-enabled auto attendant solution in the marketplace."
Stewart Hampton, Director of Marketing at Lyrix states, “Lyrix is a cloud-based service provider with over 10 years of experience with public and private clouds. I'm delighted that the good folks at TMC Labs agree with us here at Lyrix that our Mobiso software as a service is 'new and truly original'. It's great to be mentioned alongside more famous names such as Metaswitch and Polycom. The proven, highly accurate Speech Assistant lets customers reach employees quickly and effortlessly without the frustration of traditional dial by name lookup.”
Mobiso Speech Assistant uses best-in-class ASR technology from Nuance. It’s very easy to VoIP customers to get started with this solution – in 30 minutes either as a partner or end customer via SIP registration or SIP trunking. Once a customer is configured, Mobiso creates a cloud tenancy for the customer and directory adds, moves, and changes flow to the cloud, keeping the customer’s speech directory up-to-date. Once enabled, a user dials the speech assistant through the IP PBX and is passed to the Mobiso cloud over SIP, where Mobiso converses with the caller to determine their destination. The call is brief, and the user is transferred to the extension or phone number stored within Mobiso. The user may speak people, places, product names, customers…whatever names the customer feels is useful. External callers, trying to reach customer’s users, can be serviced by Mobiso the same way, with a company greeting welcoming the caller and then routing the caller to the correct destination; in this way, Mobiso serves as a customer service application in addition to a speech dialer for the customer.
Lyrix, established in 1995, is an enterprise focused communications-as-a-service (CaaS) company based in the Boston, MA metro area. Lyrix provides enterprise communications solutions including cloud-based wireless expense management, unified communications, and speech recognition assistants to SMBs and Fortune 50 Companies worldwide. Mobiso is the creation of Lyrix, Inc. They are partners with major players such as Alcatel, Broadsoft, Mitel, and Cisco, and their client base includes prestigious names such as Ernst & Young and Citigroup UK.