Panviva to Sponsor Health Plan Alliance Conference on Achieving Excellence in Customer Service

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Leader in Call Center Software for Health Insurers to Attend Event for Organization of Independent Health Plans

Business partners like Panviva play a critical role in helping our member health plans achieve superior customer experiences.
Dennis Bolin, Health Plan Alliance

Panviva, Inc. today announced that it is pleased to be a major sponsor for the upcoming Health Plan Alliance (HPA) conference on Achieving Excellence in Customer Service. The event will be held in Portland, Oregon, September 21 – 23, 2011.

Panviva is the developer of SupportPoint, a business process guidance system that helps health insurers lower their call center costs and improve their customer satisfaction scores. The HPA, an organization of provider-sponsored and independent health plans, offers special programs that leverage the advantages of collaboration while allowing HPA member plans to maintain focus on their local marketplaces. The two organizations announced a strategic relationship earlier this year that provides advantageous purchasing arrangements for Panviva solutions to all HPA members.

According to Panviva Marketing VP, Jack McAvoy, “The topic for this upcoming conference is of critical immediacy. At this time of reform in managed care and softening of the economy, all US health plans are struggling with a major paradox. How do they grow their businesses and provide exceptional experiences for their customers while lowering costs? This perfectly describes Panviva’s business mission and the results gained by our health insurer customers. We look forward to sharing what we have learned as experts in this journey to excellence and to hearing and learning from the HPA membership.”

Dennis Bolin of the HPA adds, “Health plans are challenged by rapidly changing market dynamics as they shift from a business to business orientation to one that is consumer focused. New market requirements demand superior levels of customer service which health plans must meet while strictly managing their costs. Business partners like Panviva play a critical role in helping our member health plans achieve superior customer experiences.”

About Health Plan Alliance

Executives representing eight health plans formed a work group in 1995 for the development of the Alliance. They shaped a direction for the Alliance and created a business to address the specific needs of the provider-sponsored HMO market and synergy among its members. These organizations formed a limited liability corporation. The ownership structure, governance and staffing was finalized and the LLC incorporated in June 1996 as the HMO Alliance. New shareholder and partner members are being sought among other provider-sponsored and independent health plans. For more information, please visit

About Panviva

Panviva is the pioneer and leading provider of business process guidance (BPG) solutions. Our unique methodology and advanced software enable customer service organizations to cope with the complexity inherent in their environment. The company's product, SupportPoint, guides users step-by-step through processes, procedures and product information in real time, engendering continuous improvement. The results are transformational: dramatic and continuous cost, error, and risk reductions; greatly improved customer satisfaction, and elevated employee engagement and loyalty. Panviva's customers significantly outperform their competition and achieve better financial performance. Among those customers are AvMed, Gundersen Lutheran, Health New England, Bupa, Medibank Private, British Telecom (BT),Colt, HP, National Australia Bank, Foxtel, and Austar.

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Linda Wilson