“By expanding the capabilities of Konica Minolta’s mobile applications, dealer partners and service technicians can address service jobs faster and more effectively to minimize product downtime.”
Ramsey, NJ (PRWEB) September 19, 2011
Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta), a leading provider of advanced document management and networking technologies for the desktop to the print shop, today announces the availability of Schedule Me, the newest enhancement to the Solution Support Division (SSD) Mobile Access application that provides mobile support to field technicians who service the company’s award-winning line of bizhub® Multifunctional Products (MFPs – print, copy, fax and scan all in one system). Schedule Me allows technicians to request a support call from SSD to coincide with their arrival at the customer’s location. This can be accomplished from their handheld device where they can choose available timeslots to ensure optimized product service and support from SSD where and when they need it.
This new SSD Mobile Access application is free to all registered Konica Minolta Business Partners and dealer service technicians and enables scheduled communication with SSD for diagnostic and resolution support. With the new Schedule Me capability, field technicians can easily submit a call request with the product type and a brief problem description, and then choose a specific time to receive a call from SSD, all from a mobile device. Enhanced with Schedule Me, the SSD Mobile application makes it even easier for technicians to interact with Konica Minolta’s product support and service resources while in the field. This new feature is available on mobile devices including Android®, Blackberry®, iPad®, iPhone®, Motorola® Symbol® MC70 handheld computers, Windows™ Mobile™ and Windows-based PC’s or laptops.
“By expanding the capabilities of Konica Minolta’s mobile applications, dealer partners and service technicians can address service jobs faster and more effectively to minimize product downtime,” said James Ingrassia, Vice President, Solutions Support Division, Konica Minolta Business Solutions U.S.A., Inc. “This is another example of how our bizhub customers can count on Konica Minolta and its dealer partner community for the highest quality service and support management.”
Schedule Me and SSD Mobile Access integrates with the bizhub vCare® mobile application, a Device Relationship Management (DRM) application that provides a real-time, comprehensive diagnostic view of any bizhub vCare-enabled product for enhanced fleet management from a mobile device.
About Konica Minolta
Konica Minolta Business Solutions U.S.A., Inc. is a leader in advanced document management and networking technologies for the desktop to the print shop. For the fourth consecutive year, Konica Minolta was recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys. BLI has named Konica Minolta 2011 “Line of the Year” award winner for the company’s award-winning line of bizhub Color and Monochrome Multifunctional Products. For more information, please visit http://www.CountOnKonicaMinolta.com and follow Konica Minolta on Facebook, YouTube, and Twitter.
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Konica Minolta Business Solutions U.S.A., Inc.
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Konica Minolta is a registered trademark of Konica Minolta Holdings, Inc. bizhub is a registered trademark of Konica Minolta Business Technologies, Inc. bizhub vCare is a trademark of Konica Minolta Business Technologies, Inc. All other trademarks mentioned in this document are the property of their respective owners.