The PicCell customer care team really makes our clients feel at home, even when they are abroad.
Seattle, WA (PRWEB) September 20, 2011
PicCell Wireless is proud to announce that average hold times are less than 30 seconds. Phone calls from PicCell clients to customer care operators from January 2011 to July 2011 average at just 23.5 seconds, with monthly averages ranging from just 14-32 seconds. Now that is fast service! According to a new survey from J.D. Power and Associates, the average hold time for clients contacting their American mobile providers is 4.5 minutes. For non-contract holders, the average climbs to 5.5 minutes. This means customers save an average of 4-5 minutes every time they call PicCell Wireless.
Americans are accustomed to fast, efficient and friendly toll-free customer care, but these high standards of service are rare outside of the USA. PicCell Wireless goes beyond that of typical American call centers with a global customer service network and even offers many toll-free numbers for clients to dial, free of charge, and speak with a specialist while in their destination country.
“The goal is to offer the high level of customer care that Americans have come to expect from a phone company, and deliver that to our clients while they enjoy our service outside the USA”, said PicCell Wireless CEO, Brandon Ferrante. “PicCell’s local rates are much lower than American provider’s rates in foreign countries, and our American-minded customer service better serves our clients than foreign phone companies. The PicCell customer care team really makes our clients feel at home, even when they are abroad. With our hold times down below thirty seconds, the quality and efficiency of our customer care team has surpassed even our own expectations.”
How is PicCell Different?
PicCell is an American based company that specializes in providing Americans with mobile service outside the USA, for travel, study or temporary residence abroad, with local service in over 30 popular destinations.
Americans have two main choices for mobile service solutions while studying or traveling abroad. A popular option is to bring a phone and service plan from the USA, enjoy the convenience of using the same phone plan from home, but suffer financially from the high international roaming rates. (For example, see David Hasselhoff’s hassles with AT&T and an $8,000 phone bill) The other option is to skip international roaming rates, leave the American phone plan at home, and use a local provider abroad. Using a local provider native to your foreign destination can mean big savings, but the level of customer care may not be worth it. Contacting a foreign provider often requires an expensive per minute rate to speak to an operator, and if they don’t speak English, it may turn out to be an expensive waist of a traveler’s precious time abroad.
PicCell is a popular choice amongst Americans that want the low, local rates when they travel with the convenience of dealing with an American phone company. Clients have the option to use their own phone and simply rent a SIM card, or multiple SIM cards for local rates in each destination on their itinerary. So there is no need to leave your favorite phone at home, just your American provider. PicCell also offers the Euro SIM, an all-in-one solution that revolutionizes European travel. Orders are placed through the PicCell website and shipped prior to departure, allowing for the traveler time to give out their phone number to friends and relatives ahead of time and step off the plane confidently with their PicCell phone in hand. Another added convenience PicCell offers its clients is the US Virtual Number, which allows contacts in the USA to simply dial the US number from any phone in America, without dialing codes or incurring steep international calling rates. Like magic, the call is connected to the PicCell phone abroad and the user is charged a small per minute rate. How small? The incoming US Virtual number rates are so low USVN rates even beat Skype.
PicCell Wireless, a leader in international telecommunications and a pioneer in providing travel related mobile solutions, is backed by a world class level of service in over 30 countries. To date PicCell Wireless has served over 100,000 students and travelers. PicCell Wireless has a proud history as a socially conscious and philanthropic organization. With a focus on efforts to end global poverty, PicCell is dedicated not only to best serving its clients, but also to help make the world we all share, a better place. More information can be found at the PicCell website or by checking out the PicCell Blog.