Half of All 3PLs Executives Get it Wrong When it Comes to Contract Renewal Priorities, According to their Customers

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The recently published ‘Global 3PL & Logistics Outsourcing Strategy Report 2011-12’ reveals stark insights into the 3PL industry and how 3PL customers perceive the value of their providers. September 21st, 2011 – Antwerp, Belgium

The full report can be downloaded from http://events.eyefortransport.com/eu3pl/report.shtml

The new report, released by supply chain and logistics business intelligence provider eyefortransport, is based on a survey of over 400 3PL management executives, and supply chain and logistics executives from manufacturer and retailer customer supply chains.

Some of the more interesting findings include:

  •     59% of executives do not expect the global economy to return to pre-crisis levels until 2013 or later, and are feeling the impact of the Eurozone and US debt crises.
  •     51% of executives see the greatest opportunities for 3PLs in the South and Latin American regions, up from 40% in 2010, and 27% in 2009.
  •     36% of 3PLs believe that lowest price is the most important factor for Shippers when choosing a new 3PL, as opposed to best quality service at 30%. Shippers, on the other hand, rate best quality service as the most important factor (64%) and lowest price as far less important than 3PLs expect (15%).
  •     When it comes to the non-renewal of existing 3PL contracts, 3PLs overestimated the importance of their competitors offering a cheaper price by a huge 49%.

“This year’s survey findings really reinforced some of the trends we’ve seen for the last 18 months.” said eyefortransport’s Executive Director, Katharine O’Reilly. “The insights are not really unexpected, but when you see figures like this, especially in areas where 3PLs and their customers are fundamentally misunderstanding each other’s priorities, we really sit up and take note. These are gaps in understanding that need to be filled if the industry is to move forward and grow as it should.”

To download a complimentary full copy of the report with graphs, statistics and analysis, please visit: http://events.eyefortransport.com/eu3pl/report.shtml

The report has been released in preparation for the 9th European 3PL Summit & Chief Supply Chain Officer Forums to be held on November 21st-23rd in Antwerp, where the findings will be discussed and debated by 3PL CEOs and the heads of manufacturer and retailer supply chains.

For more information on the 9th European 3PL Summit & Chief Supply Chain Officer Forum to be held on November 21st-23rd in Antwerp please visit http://www.3PLsummit.com/eu

For more information please contact:
Katharine O'Reilly
eyefortransport
world phone: +44 (0)207 375 7207
US Toll Free: 1 800 814 3459 Ext. 7207
Canada Toll Free: 1 866 996 1235 Ext. 7207
Email: koreilly(at)eft(dot)com

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Katharine O'Reilly
eyefortransport
1 800 814 3459 7207
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Toby Spencer
eyefortransport
1 800 814 3459 7168
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