Empathica to Exhibit at 52nd Annual Multi-Unit Foodservice Operators Conference

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At the event, Empathica will showcase strategies and best practices for increasing guest frequency and building loyalty.

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Empathica Inc., a leading provider of Customer Experience Management (CEM) solutions to more than 200 of the world's most respected brands, announced today that it will be exhibiting at the 52nd Annual Multi-Unit Foodservice Operators Conference (MUFSO) held September 25 – 27 at the Gaylord Texan Resort in Grapevine, TX.

The conference, whose 2011 theme is “Where Do We Grow from Here?”, will address a variety of avenues for growth and offer today’s multi-unit foodservice operators new insights and tools for driving business.

Steve Prodger and Bob Tintner, VPs of Food Services at Empathica, will be sharing tips and best practices for engaging guests and employees in a meaningful and personal manner, improving the overall customer experience and driving guest advocacy programs to ensure success within the foodservice industry.

“Today’s competitive market requires brands to engage customers to ensure the highest quality experience,” said Prodger. “We have identified five key emerging trends in today’s foodservice industry that are critical to success; customer experience management, social media, mobility, employee engagement, and dynamic segmentation. Foodservice operators must be equipped with the tools necessary for developing a tailored approach that addresses these trends and creates lifelong, loyal guests.”

To register for the 2011 MUFSO Conference, visit the web site. To schedule a meeting with Empathica to discuss strategies and tactical solutions for Guest Experience and Guest Advocacy Solutions at the conference please email kcardoso(at)empathica(dot)com. Empathica will be exhibiting at Booth No. 52.

About Empathica:

Empathica provides Customer Experience Management programs to more than 200 of the world's leading brands, ranging from multi-unit retailers, to banks and restaurants. Its rich analysis of survey data using state-of-the-art surveying and dashboard reporting software allows for performance-improvement solutions, evidence-based marketing insights, and customer experience management consulting. Annually, Empathica's 30 million customer surveys in 25 languages reach more than 70,000 locations. A privately-held organization, Empathica is headquartered in Mississauga, Ontario, Canada, has an office in Birmingham, England, and U.S. executive consultants in New York, Chicago, Los Angeles, Atlanta, and Bozeman, Mont. For more information about deriving actionable insights that enhance a brand's operational excellence, visit Empathica at http://www.empathica.com.


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