Our continued focus on investing in our client’s success is a key underlying philosophy for Aplifi.
Pompano Beach, FL (PRWEB) September 22, 2011
Aplifi, a leading provider of Life & Annuity Order Management, Client Management and Electronic Document Delivery solutions for the financial services and insurance market segments reports record high client loyalty and satisfaction levels as ranked through national scoring system.
In this intense competitive financial service world, customer satisfaction is becoming an increasingly important factor for both Aplifi and its clients. With a mounting number of financial service companies trying to do more with less, Aplifi’s annuity and insurance order entry, eDocument delivery, and client management platforms coupled with high quality client service positively impacts Aplifi client’s bottom line.
“Aplifi surveys its distributor and carrier clients semi-annually using Net-Promoter Score (NPS) and a series of supplemental drill down questions. We use the survey process to help measure client loyalty and gain insight as to how our clients perceive how Aplifi is doing in seven key areas: professionalism, communication, quality and accuracy, understanding client needs, responsiveness, meeting deadlines, and overall value Aplifi’s products deliver”, said Joe Breakey, SVP Strategic Accounts, Aplifi. “Survey results coupled with on-going client reviews are used to help tune our processes and procedures and as a tool to help assess employee performance”.
“Our continued focus on investing in our client’s success is a key underlying philosophy for Aplifi. Aplifi’s mid year net promoter score and high client survey response rates underscore the ongoing commitment Aplifi has made in strengthening our strategic partnership with our carrier and distributor clients”, said Dan Smith, President and CEO. “I am pleased that Aplifi’s client satisfaction scores continue to remain very strong compared to our competitors”.
Aplifi (http://www.Aplifi.com), based in Pompano Beach, Florida, is a leading technology provider that focuses on the life insurance and financial services markets. Blue Frog offers solutions that facilitate more insurance transactions that are compliant and “In Good Order,” driving increased business. Its suite of flexible and easy to use platforms include AFFIRM for Life, AFFIRM for Annuity, InsureSocket CRM, I-Relay CRM, and PolicyBox. “We Simplify Selling Insurance!”