Rather than routing customer queries to an overseas call center, RCN aims to handle all calls from Pennsylvania via in-state call centers like those in Wilkes-Barre and Bethlehem, PA.
Lehigh Valley, PA (PRWEB) September 22, 2011
Local questions need local answers. And quickly – in today’s fast-paced world, no one wants to spend time on hold or navigate a confusing and impersonal phone system to just ask a question. RCN, the Lehigh Valley’s premier high-speed Internet, cable and phone service provider, agrees. It’s part of the reason that the communications company is looking to hire area residents at its call center in Bethlehem, PA.
The new positions, 68 in total, are the result of RCN’s mission to provide exceptional customer service as fast, reliable – and local – as the telecommunications services it supplies. From guiding consumers to the best Internet bundles at Lehigh Valley’s lowest rates to determining which of RCN’s industry-leading Internet connection speeds best match a customer’s needs, fielding questions about voice mail features to setting up paperless billing, call center technicians help customers get the most out of RCN’s cable and Internet services by providing friendly guidance and knowledgeable answers to consumer queries.
RCN is dedicated to providing unmatched communications services to its customers. The company’s significant investment in an extensive and cutting-edge fiber optic network makes it a leader among Lehigh Valley Internet providers, with Internet speeds ranging from 15 Mbps up to 60 Mbps – 1.5 times faster than the closest cable modem competitor and 10 times faster than DSL, respectively. Such lightning-fast connection speeds allow for seamless – and simultaneous – Web surfing, telecommuting and console gaming modern families and businesses require. RCN is also a leading provider of digital high-definition cable TV in Lehigh Valley: Customers can enjoy more than 100 HD channels; hundreds of HD On Demand selections, many of them at no cost; and even 3-D On Demand choices via RCN’s cable packages, more than double the high-definition channels offered by the competition.
As a hometown alternative to giant telecom companies, RCN is also dedicated to investing in its community by creating job opportunities based in Lehigh Valley. Rather than routing customer queries to an overseas call center, RCN aims to handle all calls from Pennsylvania via in-state call centers like those in Wilkes-Barre and Bethlehem, Pa. Increasing staffing at the Bethlehem service center, located on Avenue C, will help the company achieve this goal in the next several months.
Nearly 30 of the Bethlehem call center job opportunities have been filled since May; the company is currently recruiting action-oriented and solution-minded people to fill the remaining 38 positions. New employees will be given the support they need to help them deliver the exceptional customer care RCN values so highly, including an eight-week training session.
RCN Telecom Services, LLC (http://www.rcn.com) is a privately-held competitive broadband services provider delivering all-digital and high-definition video, high-speed internet and premium phone services to residential and small-medium business customers. RCN's primary service areas include Washington, D.C., Philadelphia, Lehigh Valley (PA), New York City, Boston and Chicago.