RCN automatically forwards calls from customers’ phones to their new voicemail boxes, and landline customers who have saved messages that were received prior to the upgrade may still access them for a full 60 days.
Chicago, IL (PRWEB) September 27, 2011
Chicago home phone service provider RCN recently launched significant home phone plan enhancements for all Chicago-area landline customers in an effort to update and improve overall communication and customer satisfaction. The launch of the MetaSwitch system ushers in a more advanced platform for phone service, especially in regard to voicemail options.
Customers of Chicago’s local phone service from RCN will not notice any changes whether related to call quality or to other landline features as a result of the recent platform upgrade. The greatest difference will be apparent within the voicemail box. A separate answering machine is rendered unnecessary with the addition of convenient hands-free and time-saver options. Although the capability is still there, customers will no longer be required to use their telephone to access and manage voicemail messages. All messages will be available on the company’s website MyRCN.com, the same site customers currently use to view their services and pay for their Chicago cable TV and Internet services.
RCN Chicago’s home phone service upgrade offers better safety and security in addition to the convenience benefits. One of the new security upgrades enables customers to configure PIN numbers that are between four and 20 digits, making messages much safer and more private for their intended recipient. Customers who subscribe to RCN Chicago’s local phone service will also now enjoy voicemail enhanced with message recovery. Whether accidental or intentional, customers will be able to easily and effectively recover all deleted messages for up to 14 days from deletion.
These enhancements are included in each customer’s current home phone plan. It is not necessary for customers to upgrade or change their service to experience these robust platform changes. Customers of RCN’s home phone service in Chicago should also not be concerned about the technical changeover from the old platform to the new MetaSwitch system. From long distance to local phone service, Chicago’s RCN integrated both seamlessly so that customers would not notice any negative effects of such a switch. RCN automatically forwards calls from customers’ phones to their new voicemail boxes, and landline customers who have saved messages that were received prior to the upgrade may still access them for a full 60 days.
Even with these important and beneficial upgrades, Chicago home phone services from RCN will still maintain the features and service customer expect in all other aspects. The MetaSwitch system changes only serve to enhance communication for RCN customers. Residential phone subscribers still receive package features like Caller ID, Call Waiting, Call Waiting ID Deluxe and Three-Way Calling—any service that was part of their regular home phone plan before. RCN’s platform change was undertaken using the latest in home phone service platform technology to ensure excellent service for current and future customers.
Chicago’s local phone service platform upgrade represents RCN’s dedication to customer satisfaction. The company continually works to upgrade and enhance their services in an effort to meet or exceed the services offered by competition, whether among Chicago Internet Providers, among Chicago’s cable TV providers or among other telecommunications companies around the country. To learn more about RCN’s phone and voice service, as well as about upgrades, visit http://www.rcn.com/chicago/phone
RCN Telecom Services, LLC (http://www.rcn.com) is a privately-held competitive broadband services provider delivering all-digital and high-definition video, high-speed internet and premium phone services to residential and small-medium business customers. RCN's primary service areas include Washington, D.C., Philadelphia, Lehigh Valley (PA), New York City, Boston and Chicago.