Toronto, Ontario (PRWEB) September 26, 2011
uptime software, Inc., a leader in IT systems management performance and availability software for midmarket and enterprise organizations, today introduces The Grid— a community-driven site where up.time users can review and share custom up.time product enhancements and modifications. The Grid is a free-of-charge portal linked from the uptime software Web and support sites where clients can retrieve, rate, comment on and share plug-ins —a truly collaborative mind-share to maximize the customer experience of the award-winning up.time infrastructure management software.
A recent uptime software client survey revealed that more than one third of its customer base leverage up.time’s flexible architecture to create custom product enhancements such as new plug-in monitors, unique modifications and other product additions. Many of those clients expressed an enthusiastic desire to share and trade their product modifications with other up.time users. Now with The Grid, customers can share these “custom product modifications” with each other in a true collaborative community forum.
“Who knows our product better than our customers?” asked Alex Bewley, CTO of uptime software. “Our customers know what capabilities and add-ons are required for their environment, and we listen and deliver. In addition, we encourage our customers to embrace the idea of being an extension to our product development team and to build on up.time’s flexible platform to squeeze more performance from their product investment. The Grid allows our users to share their ‘in the trenches’ product knowledge and even trade actual product add-on functionality.”
The up.time architecture is extensible and primed for future growth, which allows IT administrators to start with deep server monitoring, rapidly evolve into full-fledged service level management, and then adopt more complex IT service management constructs, all with a single-pane-of-glass user interface. With up.time, IT can leverage technology enhancements and even changes in market dynamics to tighten service level agreements and raise perceptions of IT competence and accountability through continuous service improvement.
up.time provides a deep, complete yet simple to use IT Systems Management suite designed for mid-market and enterprise companies that will monitor physical, virtual and cloud servers and applications, along with mechanisms for enforcing service level agreements and provide for capacity planning.
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About uptime software
uptime software inc. is a privately held corporation founded in 2001 and headquartered in Toronto, Canada. uptime produces deep, easy-to-use, affordable and complete IT Systems Management software that simplifies the performance and availability management of physical, virtual, and cloud servers and applications from a single dashboard. Proven with over 900 customers in 32 countries, up.time offers the depth that large, heterogeneous infrastructures require, yet is easy and affordable enough for the mid-enterprise. uptime specializes in: datacenter server monitoring, virtual server monitoring, cloud monitoring, capacity planning, SLA monitoring and application monitoring.
To learn more about uptime software, please visit us online at http://www.uptimesoftware.com.