Turn-Key Solutions Launches Partnership with The Virginian-Pilot

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Turn-Key Solutions announces that it has won a customer service contract from The Virginian-Pilot. The Phoenix, Arizona based call center has been servicing the newspaper industry’s call center needs since 1999.

"Our team is trained to maintain customer goodwill and protect our client's brand at all times," Brian Riley, President of Turn-Key Solutions.

Turn-Key Solutions is pleased to announce that it is now handling all of the customer service calls for The Virginian-Pilot. After weeks of extensive training and preparation, the full-service call center has a dedicated staff of 20 customer service professionals in place to handle all of the inbound customer care calls.

Since 1999, Turn-Key Solutions (TKS) has been offering outbound and inbound call center applications for the newspaper industry. Based in Phoenix Arizona, TKS represents newspapers of all sizes, from coast to coast. The New York Post, Chicago Tribune, San Francisco Chronicle, Orlando Sentinel, Dow Jones and New York Times Local Media Group are just some of this call center’s current clients.

“Turn-Key Solutions has a proven track record of professional representation. Our team is trained to maintain customer goodwill and protect our client’s brand at all times,” stated Brian Riley, Turn-Key Solutions President. “Our goal is to be a complete partner to our clients. To be a complete partner, among other things, we have focused on keeping internal debt levels low and costs in-line with the fair and flexible rates that our industry demands. “

“The Virginian-Pilot cares a great deal about its customers. To win this contract, not only did we have to offer The Pilot significant cost savings through outsourcing their customer service efforts, we also had to demonstrate our abilities to serve their customers in the courteous and professional manner that they require,” said Edward Aceves, Director of Marketing for Turn-Key Solutions.

TurnKey Solutions provides call center services for many industries. Offering both inbound and outbound departments, their customized and cost-effective services include inbound fulfillment and customer care, outbound surveys, subscriber retention applications, courtesy and collection calling and all forms of outbound sales. They advise visiting their website, http://www.tksnation.com, for company news. They can be contacted at contactus(at)turnkeysolutions-llc(dot)com.


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Ed Aceves, Director of Marketing
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