Our goal is to support our veterans by ensuring the disability claims are processed and adjudicated timely and with the appropriate medical evidence
Virginia Beach, Virginia (PRWEB) September 28, 2011
The determination of eligibility for disability compensation is currently made by the VBA utilizing a variety of evidence including claimant’s private medical records. The entire process for retrieving the medical records from private healthcare providers currently takes on average 40 days or longer. "Through the first phase of the pilot project DOMA was able to demonstrate a reduction of the average number of days required to retrieve a record down to 17 days or less" says DOMA Chief Operating Officer Wayne DeAtley. "The accelerated retrieval of records could lead to faster adjudication of the disability claim for the veteran which helps the VBA as well as the patients and their families" continues DeAtley. "Our goal is to support our veterans by ensuring the disability claims are processed and adjudicated timely and with the appropriate medical evidence".
Phase 2 of the Pilot Study includes the original seven (7) VBA Regional Offices with the potential to include additional Regional Offices. To satisfy the requirements for the Pilot Study DOMA will retrieve the medical records from the private healthcare provider in potentially multiple formats (mail, fax, scanned), convert the records into a Portable Document Format (pdf) and then make the records available to the VBA through a secure website developed by DOMA. A key focus area of the Phase 2 initiative is continued process improvement which allows the team to build upon Phase 1 successes, lessons learned, and performance reporting to reduce the capture of private medical records to fewer than 10 days. As such, DOMA will partner with VBA to determine if the pilot sites participating in the study have an increase in time available for other VA claim work thus reducing service costs and labor investment. This new phase also includes connecting DOMA’s platform directly to the Virtual VA system, significantly streamlining record transfers.
"When dealing with personal health information security and privacy is a primary concern. Through our past cooperation with the VA we have been able to demonstrate the highest standard of data security and we are excited to bring that expertise to this Pilot Study" noted DOMA Chief Executive Officer Leticia Feliciano.
The scope of work for the pilot study will require the application of DOMA Technologies state-of-the-art-technology as well as the implementation of purpose designed business processes including a contact center to support retrieval of healthcare records.
About DOMA Technologies
DOMA Technologies provides enterprise-wide document management and health information solution services that are flexible, rapidly deployed, easy to use and adaptable to business growth and change and use environmentally friendly initiatives. DOMA turnkey solutions promote efficient business practices through secure Web-based systems that can be centrally managed and easily accessed anytime, anywhere. These streamlined solutions bring a time and cost savings return on investment to our customers.