Major Conference Organizers Convert to CustVox Feedback Management Solution

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European Customer Experience pioneer provides powerful solution for feedback management and multi-channel engagement to perform surveys and gather feedback in real-time.

We simply make CEM cost-effective, flexible and efficient.

CustVox AG, a European leader in Customer Experience Management software solutions, today announced that Swiss CRM Forum, Swiss Contact Day, and Finance Forum have handpicked the CustVox Feedback Management platform (CFM) to create a more dynamic and customer-friendly feedback environment for events and conferences.

Rapidly becoming the Feedback Management platform of choice for leading conference organizations, the CustVox platform collects feedback from multiple channels in real-time. The results can be viewed directly on web-based dashboards and in reports.

Key features of the Feedback Management for Conferences platform include:

  •     Key Note Speaker Voting: Scoring of presentations and speakers via SMS
  •     Live statistics presented to attendees via TV Screens in real time
  •     Multi-Channel conference surveying in real time
  •     Send and receive feedback via IVR/SMS

The CustVox solution enables easy creation of multi-language surveys that can be distributed through across Web, SMS, Email and Phone.

Collecting information into one centralized system, it then organizes, analyzes and visually presents results in real time.

“We are thrilled to be supporting some of the largest conference and event organizers with the CustVox Feedback Management platform,” said Donat Grimm, Chief Marketing Officer of CustVox. “They will now harness the power of our multi-cross-channeling and multi-language CFM solution.”

For more information, please visit http://www.custvox.com.

About CustVox:
CustVox AG, is a global specialist in Customer Experience Management (CEM). The company's high performance solutions are designed to measure and report on customers point of view, capturing insights on touch-point-experiences when and where they occur, and delivering them continuously in real-time.

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Donat Grimm
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