Working Solutions Celebrates its 15 Year Anniversary

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Milestone Marks Virtual Call Center Community Growth to More Than 100,000 Agents

Working Solutions, virtual call center, anniversary, Kim Houlne
We are incredibly fortunate to be a part of the best virtual agent community in North America.

Working Solutions, a pioneer in the remote agent contact center model, today announced its 15th anniversary. Founded by President and COO Kim Houlne on October 2, 1996, Working Solutions has grown from a single agent to a virtual call center community of more than 100,000 work-at-home professionals in North America.

“We are incredibly fortunate to be a part of the best virtual agent community in North America,” said Houlne. “Our dedicated and loyal agents work hard to provide superior service to their customers each and every day. Over the past 15 years, the workplace and work habits have changed dramatically, and we are so honored to offer thousands the option to maintain a strong business income while maintaining home and life balance.”

Working Solutions’ anniversary coincides with Customer Service Week, held annually in the first week in October. Activities and events have been created around the 2011 theme of Refresh, Recharge and Reconnect to honor and to develop camaraderie within its home agent community.

About Working Solutions

Working Solutions improves return on investment and controls costs for contact centers by providing forward-thinking solutions such as Agents OnDemand for experienced at-home agents, WS iNet, a comprehensive contact center cloud platform and PostQ for integrated social media management. Founded in 1996, Working Solutions delivers high-quality results that exceed those delivered in traditional in-house or outsourced call centers. For more information, visit


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Jane Anderson
Working Solutions
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