Pine Brook, NJ (PRWEB) September 30, 2011
Canvas4Life.com is the global leader in personalized canvas printing. The company announces extended customer service hours for its worldwide operations.
The extended hours are as follows in Eastern Standard Time:
Monday to Thursday, 8:00am to 10:00pm
Friday, 8:00am to 4:30pm
Saturday, 10:00am to 7:00pm
Sunday, 10:00am to 8:00pm
Canvas4Life’s customer service department, called “Customer Happiness Team”, employs a global team of representatives dedicated to high customer satisfaction. The company uses a variety of support services including telephone, live chat, and email to ensure an excellent shopping experience.
"Our customers have very busy lifestyles, and that is reflected in their preferred shopping times with Canvas4Life. Listening to the needs of our customers is something very important to the direction of our company. So we are introducing new extended hours to help our customers. We know this will be of value to them because we are already seeing these extended hours put to use. We realize our customers entrust us with their custom canvas print orders and that's why it's important to be there to answer questions, and show them Canvas4Life.com cares," says Tim Wickham, CEO.
Canvas4Life employs highly trained Customer Happiness Representatives to assure a consistent shopping experience. The company invests in internal training, robust software, and premium voice services- all dedicated to customer satisfaction, according to Mr. Wickham.
“We empower our Customer Happiness Representatives with all the authority and access to customer orders they need to find resolutions. Customer Happiness at our company isn’t just a title for a department. It’s at the heart of everything we do. We employ good people and give them all the tools they need to deliver a superior shopping experience. With our new extended hours, more customers will now experience that high standard,” says Mr. Wickham.
Canvas4Life.com is extending customer service hours, but their basic satisfaction policies have been the same. The company guarantees a flawless shopping experience or your money back. Customers can be assured the same standards to satisfaction policies will never change.
"There's really no trick or special formula involved in delivering Customer Happiness. They know to expect the best, and we expect to give them nothing less. Our policy has been the same since we started- 100% satisfaction guaranteed or your money back, period," says Mr. Wickham.
Canvas4Life.com is extending customer service hours in preparation for the holiday season. Holiday shopping is trending to be more online to avoid crowds. But by doing so, some customers feel they are conceding live customer service. However, Canvas4Life knows that good products deserve to be accompanied by good customer service, according to Mr. Wickham.
"We want to get every order right. But just as important is making each customer feel special and that we are listening to their needs. Canvas4Life is the exception to the rule of conceding customer service when shopping online. We do everything we can to make our customers feel confident they are receiving the custom canvas print as intended, and feel respected," says Mr. Wickham.
"My son's birthday was in a week and I knew I wanted to order a canvas print. After a long stressful day at work, I had some errands to run including picking the kids up from school and making it to the doctor's office before they closed. When I got home it was already night time, and I still had to place the order to assure delivery before my son's birthday. I placed the order but realized that I had ordered two instead of one! I panicked, but quickly picked up the phone and called Canvas4Life. The representative on the phone told me not to worry and that she changed the order for one print instead of two. Canvas4Life not only is open to accommodate my hectic life, but they really care. They comforted me and told me that it would arrive in time for my son's birthday, which it did. Thank you Canvas4Life," said Veronica C., customer.
“Extending Customer Happiness hours is profound statement to me. It is our commitment to our customers that we want to listen even more; that we want to say hello to them even more; that we want to connect with them even more; that we want to make them smile even more. I said it before- It’s all about our customers,” says Mr. Wickham.
About the company - Canvas4Life.com is the global leader in the custom canvas prints market. With state of the art production centers throughout North America and Europe, the company is experiencing exponential growth. Prices at Canvas4Life.com begin at $29.69 for gallery wrapped art, with shipping and various upgrades free of charge. The site features unique "Preview Before you Buy" software enabling customers to print their photos on to canvas exactly as how they see it.