Ashburn, VA (PRWEB) September 28, 2011
Intelligent Decisions (ID), Inc., a premier global IT systems integrator, proudly announced today that it has received the Cisco Channel Customer Satisfaction Excellence award by accomplishing a 99% satisfaction rating from Cisco customer feedback. This is the second year in a row that ID has received this award, which is the highest distinction a Cisco partner can achieve. ID is a Cisco Gold Certified Partner and is among the top level of their customer-focused partners in the nation.
ID has developed a strategic partnership with Cisco that focuses on helping U.S. government agencies gain service efficiency, reduce costs, and improve public safety. Combining Cisco’s Advanced Technologies in a wide range of solutions – including Unified Communications, Wireless LAN, Security, Routing and Switching, Data Center Storage Networking /Virtualization and Telepresence – with ID’s proven professional services and integration capabilities provides solutions that exceed customers’ expectations while meeting stringent federal requirements.
“Cisco is a valued partner and we are honored to be the recipients of their Customer Satisfaction Excellence award for the second year in a row,” said Harry Martin, president and CEO of Intelligent Decisions. “Quality customer service is the cornerstone of any successful business. Together with Cisco we strive for excellence – giving our clients the high level of service they have come to expect and deserve.”
This prestigious designation is displayed inside Cisco’s Partner Locator tool to help differentiate ID from its competitors. Customers, Cisco personnel and other partners can then identify ID as having achieved outstanding customer satisfaction as part of Cisco’s worldwide assessment process.
Cisco Customer Satisfaction continues to be one of the highest priorities of Cisco. Customer Satisfaction is an integral part of establishing customer loyalty, and gives partners a method to assess customer-to-partner relationships and actively address customer concerns.
About Intelligent Decisions:
Headquartered in Ashburn, VA, Intelligent Decisions (ID) is a premier global systems integrator that for more than 20 years has provided a broad range of innovative, IT professional services, software, hardware and manufacturing solutions to the federal government. ID partners and clients include the National Security Agency, U.S. Army, Department of Homeland Security, Department of Justice, Department of Veterans Affairs, Cisco, Dell and Microsoft.
For more information, visit http://www.intelligent.net or call toll-free (800) 929-8331.