Analytics and feedback provide authors with the knowledge they need to deliver users with fresh, relevant information, organized in ways that help them find the information they need quickly.
San Diego, California (PRWEB) September 29, 2011
MindTouch, the provider of exceptional product help experiences, today announced support for popular desktop authoring tools including Adobe FrameMaker, Adobe RoboHelp, XMetal, Microsoft Word and MadCap Flare as well as several other popular editing tools that produce compiled HTML help (CHM) files.
In just a few clicks, content authors can publish to MindTouch from their existing tools. Hierarchies, cross-link references, image and page formats are maintained. Content is automatically and dynamically organized by tags and the site hierarchy. All content is indexed by a powerful search tool. Moreover, end user behavior can be analyzed to inform content, support and product strategy.
Product managers value MindTouch because it enables them to create great user experiences, improve user adoption, and better understand how their users utilize their product in real-world situations. For product managers, MindTouch is the ultimate contextual help system that allows them to fix documents in real time, run sophisticated analytics, and dynamically organize content without tedious manual work.
Support teams are able to effectively target and address support hot spots in record time with support ticketing integration. With Behavior and Curation Analytics, technical writers and content strategists now know precisely where and how to improve content.
"Content becomes exponentially more valuable when authors are able to understand users' behavior and receive end users' feedback" said Robert J. Glushko, School of Information, University of California, Berkeley. "Analytics and feedback provide authors with the knowledge they need to deliver users with fresh, relevant information, organized in ways that help them find the information they need quickly."
An open-source collaboration leader since 2005, MindTouch provides the world’s most respected social knowledge base, with a focus on product help, support, and technical documentation.
Great companies like Oracle, Cisco, Intuit, Paypal, Autodesk, Hewlett-Packard, Mozilla, HTC, Viacom, Panasonic and EMC rely on MindTouch commercial products.
Learn more at http://www.mindtouch.com