Evolv Improves Workforce Selection for The Results Companies; Achieves Significant Productivity, Retention Gains in First 90 Days

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Evolv’s Platform Identifies Applicants Most Likely to be High Performers for Philippines Contact Center

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The candidates Evolv recommends are clearly better. Before Evolv, we had no way to identify top performers with such precision.

Evolv, the leading provider of data-driven workforce selection, today announced it has achieved significant productivity and retention gains for new customer and global contact center outsourcer, The Results Companies. Within the first three months of deployment, Evolv’s hiring solution has resulted in hires that have increased The Results Companies’ new agent 90-day retention by 39 percent, saving the company a half-million dollars annually. In addition, the solution improved revenue-per-agent by four percent, leading to significant customer service and operational gains.

Evolv’s Hiring Intelligence Platform identifies the best candidates based on their core personality traits, and uses hiring and performance data to continually tune the selection process. By relying on Evolv, The Results Companies has been able to streamline its recruiting process, while achieving better hiring outcomes.

“The Results Companies is committed to providing the best customer service experience to our clients,” said Geri Green, chief marketing officer at The Results Companies. “Evolv gives us the ability to measurably improve our agent performance, while improving retention – which directly benefits our customers. The candidates Evolv recommends are clearly better. Before Evolv, we had no way to identify top performers with such precision. We are in a period of rapid growth and I am confident that Evolv’s Hiring Intelligence Platform will help take The Results Companies to the next level.”

High Quality Customer Service Starts with Quality Hires
The Results Companies is a global contact center outsourcer serving Fortune 500 companies with 4,500 customer service reps (CSRs) located in the U.S., Mexico and the Philippines. With a proven track record in customer service and sales performance, the company wanted to ensure strong hires as it accelerates growth in the next five years. The Results Companies chose Evolv’s SaaS solution for its proven ability to improve productivity, customer satisfaction, and retention, while reducing training costs and attrition.

Once Evolv’s solution was deployed, The Results Companies saw almost immediate impact. Agent retention increased by 25 percent, reducing recruiting costs and training time. Evolv agents scored higher on key customer service and productivity metrics as well, including a four percent improvement in revenue-per-agent.

Hiring Intelligence Platform Easily Scales to Meet Varied Hiring Needs
The Results Companies was further pleased by Evolv’s ability to create unique profiles to meet the range of program requirements for its global hiring needs. The company has agents operating in 13 locations with various language and cultural requirements who handle everything from inbound and outbound calls to customer service and sales.

“The Results Companies was focused on finding a way to improve operations by recruiting the best-matched candidates for the job,” said Dan Enthoven, chief marketing officer at Evolv. “Evolv delivers an automated solution for ranking candidates on their likely performance by tracking actual employee performance, and using this to inform the selection process. The results speak for themselves, and prove again that hiring the right candidates has a tremendous impact on the bottom line.”

About The Results Companies

The Results Companies has been in business for over 20 years as a provider of outsourced Customer Experience support including Inbound and Outbound voice and digital channels. The Results Companies operate with Fortune 500 clients across the globe with 9 domestic locations and 4 international locations. Their primary focus is Inbound customer support and sales with focus across diverse verticals including Energy, Healthcare, Retail, Telecommunications and Financial Services. Visit http://www.theresultscompanies.com or call Geri Green at (954) 926-4147.

About Evolv
Evolv is the leader in Data-Driven Workforce Selection, enabling employers to improve productivity, retention, and customer satisfaction. It is the only solution that ties employee productivity data to hiring decisions, and uses this to improve the entire recruiting process. With the insight gained from on the job employee data used to calibrate workforce selection, companies can measurably improve their operations, brands and bottom lines. The solution easily adapts to changing business environments or product direction. When replacing existing screening solutions with Evolv, clients report increased employee productivity of 5-10% while improving retention by 20-30%. Evolv delivers data-driven certainty with a streamlined process that easily integrates with existing workforce management and HRIS solutions. Visit http://www.evolvondemand.com or call (866) 971-4473 and follow Evolv on Twitter @evolvondemand.

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Jennifer Deitsch

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