Metrix Announces Field Service Mobility Software for Android™ Smartphones and Media Tablets

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Android Smart Phone Mobility Meets Powerful Metrix Mobile Software

Metrix field service software
Metrix chose Android because we want to be the total mobile solution for field service. Developing an application that’s purpose-built for Android is going to give the market a great choice for speed and functionality.

Long known for its powerful service mobility software, Metrix announced today its release of the first robust field service software purpose-built for Android smartphones and tablets.

Metrix Mobile for Android answers the need for fast, high-performance service software that is quick to deploy, easy to learn and supports both online and offline use. Coupled with the Metrix OnDemand cloud-based application, companies can mobilize their field service within days or weeks whether they have 10 technicians or 10,000.

Metrix’s native Android app incorporates maximum use of device features like voice enabled notes, GPS tracking and Google Maps guided directions. Because it is developed in native Android, tasks such as checking stock inventories can be accomplished in milliseconds versus waiting for data transfer in browser-based applications, and field techs can access flash videos on their device today without any plug-ins. Communication is easier than ever with one-touch call, email, or text with co-workers or customers.

According to Google’s Android SVP Andy Rubin in June 2011, Google activates 500,000 devices each day and Android activations are growing at 4.4% week on week, exceeding all other smartphone/tablet OS providers. With vendors of Android smartphones and tablets currently numbering over 100, companies considering Android powered smart phones or tablets for field service mobilization have great choice for enterprise device selection.

“We’ve been a Metrix Mobile customer for two and a half years”, stated Mark Dahlberg, Director of Technical Service Systems for Sysmex America, a world leader in clinical lab equipment and diagnostic systems. Sysmex’s service team relies heavily on smartphone use to ensure that critical response times for SLA clients are met. “For us the Android represents a new platform and gives us more options for the future.”

“Metrix chose Android because we want to be the total mobile solution for field service”, said Larry Laux, CEO of Metrix, “Android is the market share leader for smart phones, and Metrix clients need to leverage that. Developing an application that’s purpose-built for Android is going to make this goal easier, and going to give the market a great choice for speed and functionality.”

Metrix Mobile for Android enables technicians in the field to:

  •     Manage and accept assigned work
  •     View service history
  •     Check parts, labor & expenses
  •     Capture signatures and attach photos
  •     Create voice notes
  •     Use GPS mapping and turn-by-turn directions
  •     Complete work whether online or offline

Metrix Mobile for Android is scheduled for availability on November 29th, 2011. To learn more, and see the application in action, register for the Metrix Mobile for Android webinar.

About Metrix
Metrix creates full suite software applications for field service, scheduling, warranty management, reverse logistics and mobile solutions and is available as an enterprise or cloud-based platform. Metrix software delivers competitive advantage to its clients by helping increase customer satisfaction, service response times, real-time warranty management, customer support, and overall service center profitability. Because Metrix has over 30 years of experience, innovative companies with critical service requirements like Ingenico, Olympus, Cubic, Ericsson and IMAX, count on Metrix to automate their complex service processes. From total end-to-end service management solutions to individual components, Metrix has the right application for virtually any sized service automation requirement. For more information, visit http://www.metrix.com.

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Susan Govea
Metrix
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