SymQuest Completes Implementation of Metrix Service Management Software

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The full solution boosts service productivity, improves customer satisfaction and features a self-service customer web portal.

Metrix field service software
The Metrix solution allows us to provide outstanding customer service while increasing service revenues and efficiencies. We believe the investment with Metrix has provided SymQuest Group with a distinct competitive advantage.

Metrix, the field service software company, today announced that The SymQuest Group, a leading provider of network and document technology solutions and services, has finished implementing the full Metrix Service Management Suite.

SymQuest, headquartered in South Burlington, Vermont, provides document management and computer network solutions to regional clients in the New England area. As a best-in-class company with high service levels in the network managed services and copier industry, SymQuest chose Metrix to automate their service operations through call center, dispatch, inventory management and contracts management software.

“Metrix gave us the best combination of functionality and flexibility,” said Nicole Carignan, Executive Vice President for SymQuest. “We needed a partner that understands the sophisticated nature of the range of technology services we provide to our clients. It was imperative that we integrate our computer project engineering services with our document equipment meter and repair business. The Metrix solution allows us to provide outstanding customer service while increasing service revenues and efficiencies. We believe the investment with Metrix has provided SymQuest Group with a distinct competitive advantage.”

SymQuest is realizing efficiency gains through use of the Metrix Customer Portal, where clients can purchase supplies, request service and record meter usage on their own. The system also includes seamless integration with Microsoft Great Plains accounting software and Sentinel Alerts for recording service needs. “SymQuest has fine-tuned every aspect of their Metrix solution to maintain their impressive service performance levels,” said Larry Laux, President and CEO of Metrix. “Their clients will enjoy the convenience of a self-service web portal whenever parts or service are needed, while SymQuest will enjoy the leap in productivity and speed that comes from all their systems and machines communicating with each other. We’re proud to have them as a client.”

About The SymQuest Group, Inc.
For more than a decade, SymQuest has upheld its reputation as experts in the design, install, and support of technologies that handle the information flow of electronic and physical communications. United by the pursuit of excellence in information management, service and corporate responsibility, SymQuest’s experienced people, refined processes and best of technology keep its clients out front. For more information, visit http://www.symquest.com.

About Metrix
Metrix enables profitable service management by providing high-value CRM, call center, workforce scheduling, product warranty, service contracts, reverse logistics and mobile field service software solutions. Leveraging over 30 years of experience, Metrix helps innovative companies like Olympus, Cubic, Ericsson, Makino, Motorola and IMAX automate complex service business processes worldwide. For more information, visit http://www.metrix.com.

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Matt Jacobson
Metrix
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