The focus of our people, our products, and our online store has always been to achieve the perfect customer experience.
New Berlin, WI (PRWEB) December 01, 2011
Celebrate Express, the leading online retailer of party supplies for year-round celebrations and entertaining, has been awarded the 2011 Bizrate® Circle of Excellence Award. This annual award recognizes those online retailers within the Bizrate Insights Network who have demonstrated outstanding performance as rated by their customers throughout a one year period. In 2011, over 5,000 online retailers in North America were considered for the award; of these, only 84 companies met the award criteria, representing 1.7% of all online retailers within the Bizrate Insights North American Network. CelebrateExpress.com joins the Bizrate “Circle of Excellence” along with brands such as Aeropostale, Crutchfield, Fisher-Price, Teva, and Zappos.com.
“The focus of our people, our products, and our online store has always been to achieve the perfect customer experience,” states Daniel Haight, President & CEO of BUYSEASONS, Inc., parent company of CelebrateExpress.com. “As an online retailer of party supplies for year-round entertaining, our first priority is to exceed the expectations of our customers.”
To be considered for this award, winners consistently collected feedback from their customers throughout the award year and received ratings significantly above the Bizrate Insights Network average. The ratings are received from direct feedback, collected at point-of-sale and after the delivery of goods, from customers concerning seven key satisfaction indicators:
- Overall Satisfaction at the point-of-sale
- Product Selection on the website
- Ease of Finding Products on the website
- Repurchase Intent (from the same retailer) after the order is received
- Product Met Expectations, collected after the order is received
- On-time Delivery of the order
- Customer Support assistance
Celebrate Express has been a leader in the party supplies business since its formation in 1994. It offers thousands of options and licensed and proprietary designs, as well as product personalization.
About BUYSEASONS, Inc.
Founded in 1999, BUYSEASONS, Inc. is the leading online retailer of costumes, accessories, party décor and supplies for year-round celebrations and entertaining. BUYSEASONS, Inc. owns and operates BuyCostumes.com and the Celebrate Express family of websites; BirthdayExpress.com, 1stWishes.com, and CostumeExpress.com, which offers one of the largest assortments of kid’s costumes and birthday party supplies at any single online location. In addition, BUYSEASONS, Inc. operates a private-label drop ship program for other internet retail partners. BUYSEASONS, Inc. is a wholly owned subsidiary of Liberty Interactive.