Metrix OnDemand is like x-ray vision, tracking every product through our depot repair process from initial customer contact and product receipt, to diagnosis, disposition and shipment.
Milwaukee, WI (Vocus/PRWEB) April 12, 2011
Metrix, the field service software company, today announced that Zigmo, a technology service provider headquartered in Glen Allen, VA, is using Metrix OnDemand to automate their service processes.
Zigmo is leveraging Metrix OnDemand in three strategic business units. Zigmo’s repair division services desktop computers and a variety of portable electronics from laptops to MP3 players at their repair center in Fort Worth, TX. An onsite service team installs home theaters and flat-panel displays as well as repairs computers in residential homes and businesses across the U.S. Zigmo’s remote technical support division solves technology-related issues for customers through the internet or over the phone.
“Metrix OnDemand is like x-ray vision, tracking every product through our depot repair process from initial customer contact and product receipt, to diagnosis, disposition and shipment,” said Bob Calder, Director of Technology for Zigmo. “We like Metrix OnDemand’s ability to maintain comprehensive customer profiles and monitor a product’s life-cycle and service history.”
“Metrix gives us the ability to book appointments in real-time with customers,” said Russell Joly, Chief Operating Officer of Zigmo. “The system ensures that we dispatch the right resources with the appropriate skills at the right time.”
Metrix OnDemand is a software as a service (SaaS) application for automating customer support, dispatch, field service, spare parts, depot repair and reverse logistics. The product is most sought after by midsize service businesses seeking the benefits of a SaaS solution but needing comprehensive service functionality and large service divisions still waiting on their “company-wide” rollout of SAP or Oracle.
Zigmo is a full service technology services provider that offers a wide range of services to complement the consumer electronics product life cycle. With service offerings spanning installations, repair, remote support, delivery and recycling programs, Zigmo is a one-stop shop for businesses’ and consumers’ technology needs. Zigmo is proud to serve retailers, manufacturers, small business customers, commercial clients, after market warranty companies, other service providers and end consumers. For more information, visit http://www.zigmo.com.
Metrix enables profitable service management by providing high-value CRM, call center, workforce scheduling, product warranty, service contracts, reverse logistics and mobile field service software solutions. Leveraging over 30 years of experience, Metrix helps innovative companies like Olympus, Cubic, Ericsson, Makino, Motorola and IMAX automate complex service business processes worldwide. For more information, visit http://www.metrix.com.