Health Segment Checks Out in Great Shape for Electronic Fax

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It is 2011, and faxing in the health care market continues to check out in great shape as hospitals, insurers, payment processors, laboratories, and medical product manufacturers all use fax servers and fax services to move documents confidentially.

Even after 2017, fax will likely remain a dominant communications method as it will retain its simplicity and confidentiality edge.

With fax servers and fax services, documents typically arrive in secure fax to e-mail or fax client applications, or directly into health care management systems, so no one can read patient information except authorized users. Fax immediately converts paper documents into electronic documents at the source.

In the health arena, a critical issue is the Health Information Portability and Accountability Act (HIPAA). According to HIPAA, email is not secure enough to transmit confidential patient information without adding extra security requirements that can be expensive and difficult to manage. Email can be intercepted and read too easily, thus violating a patient’s right to confidentiality. Fax supports HIPAA because senders can validate themselves as the party sending the information with electronic delivery conformation, which email fails to do. And faxes can be tracked through audit trails. Faxing is the primary form of electronic document transmission acceptable under HIPAA, and it enhances providers’ and payers’ ability to meet and prove service level agreements.

Fax used in health organizations include prescriptions, enrollment forms, eligibility, health care payment and remittance advice, health plan premium payments, referrals, benefit coordination, and claims.

Full Analyst Summary, Electronic Fax in Health Care

The Full Analyst Summary is published by One Touch Global Technologies, Inc., a 20 year veteran of fax server and electronic document implementations in health care, insurance, finance and banking. One Touch also manufacturers the One Touch Integration Server, which enhances your ability to perform automation out of the box.


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Christina Rowitz, Media Sales

Chris Norwood
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