Enhanced Call Management – 1Call offers both the complete Infinity call center with skills-based call routing, as well as the SIP-based Soft Agent, which turns virtually any computer into a Soft Agent station.
McFarland, WI (PRWEB) December 30, 2011
- Enhanced Call Management – 1Call offers both the complete Infinity call center with skills-based call routing, as well as the SIP-based Soft Agent, which turns virtually any computer into a Soft Agent station. Both Infinity and Soft Agent feature Intuitive Call Flow Navigation, easily guiding agents through calls by providing them with exactly the information they need to professionally handle every call.
- Scheduling – Operators and staff members will always know who is on-call using 1Call’s On-Call Scheduling solution. On-Call Scheduling is available as both a module for Infinity and Soft Agent, as well as a stand-alone On-Call Scheduling solution. Both solutions offer convenient set-up methods, allowing departments, physicians, and office staff the ability to view, enter, and edit schedules from virtually anywhere. 1Call’s OnTeam Workforce Scheduling automatically creates shift and department-wide schedules.
- Appointment Reminders – Healthcare organizations can reduce appointment no-shows by using Pro Show to remind patients of upcoming appointments. Patients can be reminded via phone call, e-mail message, text message, and more.
In the HIMSS Mobile Health Knowledge Center, Booth 12928, Kiosk 16, attendees will see:
- miSecureMessages Encrypted Messaging – Protecting patient health information is more important than ever before. Healthcare organizations can help their physicians and staff ensure that their messages are securely sent using miSecureMessages on their Android™ mobile device, iPhone®, iPad®, iPod Touch® or BlackBerry®.
- miOnCall – miOnCall is a powerful, flexible and completely secure cloud-based on-call scheduling application that eliminates paper schedules, and reduces costly errors. miOnCall makes it easy to assign and view schedule coverage from virtually anywhere. miOnCall is ideal for managing both individual and department-wide schedule coverage, and can also be used to easily keep track of location schedules.
For more information on all the powerful 1Call products, visit HIMSS Booth 13123, or Booth 12928-Kiosk 16, or contact 1Call at (800)225-6035, (608)838-4194, or visit http://www.1call.com.