To keep pace with consumer expectations, the auto claims and collision repair industries will need even greater emphasis on technologies and products that can help improve communication and consumer engagement.
Chicago, IL (PRWEB) November 11, 2011
CCC Information Services Inc. announced today the availability of the autumn update to its 2011 Crash Course Report. The report, which looks at the key drivers and trends impacting the automotive claims and collision repair industries, explores the connection between technology advancements, the changing role of the consumer and the need for product innovation.
“For all types of businesses, consumers have moved into the driver’s seat, steering much of the discussion around the products and services they would like to see developed and introduced to the marketplace,” said Susanna Gotsch, Lead Analyst for CCC Information Services. “What this means for the auto claims and collision repair industries is greater emphasis on technologies and products that can help improve communication and consumer engagement. Our industry has made great strides on this front in the last 12-18 months, but more will need to be done to keep pace with consumer expectations.”
The Crash Course autumn update also provides pertinent information on the macro and micro trends that have an impact on the daily lives of collision repairers and insurers, including vehicle sales statistics and projections, accident and claim frequency and repair costs.
To download a copy of the autumn update to CCC’s Crash Course Report, please visit: http://www.cccis.com and click on the News & Insight link.
CCC Information Services Inc.
CCC brings together what matters most - insight to make the best decisions, connections into the largest auto claims network and superior productivity through an innovative single platform. Founded in 1980, CCC is the nation’s leading provider of advanced software, workflow tools and enabling technologies to the automotive claims and collision repair industries. Its client base includes more than 350 insurance companies and more than 20,000 repair facilities. CCC also delivers the most comprehensive, best-in-class industry insight by leveraging data captured from the millions of transactions processed through its network, and the forward-looking, trusted advisor perspective of its people. You can find out more about CCC Information Services Inc. by visiting the company’s web site at http://www.cccis.com.