“I’ve...witnessed the move from centralized to virtual contact center services. Even now, we see change with our offering of the Vocalcom technology in a hosted environment.”
--James Dunn, CEO, TelStar Hosted Services, Inc.
Leesburg, VA (PRWEB) December 08, 2011
TelStar Hosted Services, “Your Call Center in the Cloud!” announces their attendance at ITEXPO East and CEO James P. Dunn’s participation in a panel entitled “Keeping Up with the Contact Center,” on Thursday, February 2nd, at 2 pm ET at ITEXPO East February 1-3, 2012, The Miami Beach Convention Center, Miami, Florida. The panel will cover how call centers have evolved into true contact centers that empower agents to not only handle calls but act as a single point of contact for calls, text, chat, email, web collaboration and even outbound calls to the customer to ensure that the customer’s questions are answered.
With over 30 years of experience in senior management positions in the information technology and telecommunications industries, and now the CEO of a hosted call center service firm, James P. Dunn has personally seen the evolution of call centers from central to local to virtual contact centers. He has witnessed changes from the blending of calls to full media integration. From Mr. Dunn, attendees will learn best practices on managing and transforming their call center operations into optimized contact center services that drive customer acquisition, growth and retention.
“I’ve seen and managed a lot of changes in the call center services industry, which is the subject of this panel. I’ve witnessed the move from centralized to virtual contact center services. Even now, we see change with our offering of the Vocalcom technology in a hosted environment. TelStar Hosted powered by Vocalcom offers cutting edge software that queues email, chat, video chat, and outbound SMS along with blended calls and real time remote management, for a true virtual contact center. I look forward to discussing these changes further at ITEXPO,” remarked Mr. Dunn.
Benefit from the full media blending that TelStar Hosted powered by Vocalcom software offers. TelStar Hosted powered by Vocalcom is now available at a low introductory price. *Sign up by December 31, 2011 and have your first month’s monthly recurring charges waived with a term contract.
As the only multi-vendor provider of hosted call center software, TelStar Hosted is expanding its call center solutions with value-added products and services that add features and functionality or meet the needs of specific vertical markets. TelStar Hosted would be pleased to speak to any vendor of complimentary products at ITEXPO East. “We help vendors solve the problem of going to the cloud,” stated Mr. Dunn.
Technology Marketing Corporation (TMCnet.com) is a global, integrated media company that helps clients build communities in print, in person, and online, and the producer of ITEXPO, the world’s largest and best-attended communications and technology trade show. ITEXPO is currently ranked as the #3 fastest-growing event on Trade Show Executive Magazine’s Fastest 50 List.
About TelStar Hosted Services, Inc.
TelStar Hosted Services Inc., “Your Call Center in the Cloud,” is a leading hosted call center technology provider offering blended call center services, predictive dialer capabilities, and automated voice messaging. TelStar Hosted helps top companies to gain prominence by meeting their goals to acquire, service and retain customers. Our feature rich, industry proven call center services can be deployed quickly and affordably across a distributed workforce. Housed in a world-class, SAS70 Type II compliant, secure data center (updating to SSAE 16), our IT Services are delivered by our service-oriented, highly professional team. By offering Communication-as-a-Service (“CaaS”) via the cloud that is affordable, scalable, flexible, stable and reliable, TelStar Hosted saves clients’ money and allows clients to focus on their core business.
For more information, or to set up a meeting at ITEXPO East, please contact Meghan Harris, SVP and CMO, TelStar Hosted Services Inc., mharris(at)telstarhosted(dot)com, 571.252.3013 or visit http://www.telstarhosted.com.