“I look forward to having several opportunities to discuss my experiences and the benefits of hosted call center services in the cloud at ITEXPO East."
--James P. Dunn, CEO, TelStar Hosted Services, Inc.
Leesburg, VA (PRWEB) December 15, 2011
TelStar Hosted Services, “Your Call Center in the Cloud!” is pleased to announce three opportunities to hear CEO James P. Dunn speak at ITEXPO East and two co-located events, the Cloud Communications Summit and Asterisk World, February 1-3, 2012, The Miami Beach Convention Center, Miami, Florida.
In the Cloud Communications Summit panel, entitled “Cutting Through the Fluff: The Business Case for Cloud,” James will address the return on investment and lower total cost of ownership of a cloud communications service, as well as the other “soft” benefits of choosing a hosted call center solution.
In his speech at Asterisk World, the VOIP conference, entitled “The Crowd Moves to the Cloud!” James will discuss cloud adoption and how hosted call center services help CIOs to reduce capital expenditure and source the latest in technology and infrastructure with less investment risk.
In the ITEXPO panel “Keeping Up with the Contact Center,” Thursday, February 2nd, at 2 pm ET at ITEXPO East, James P. Dunn will discuss how call centers have evolved into contact centers with full media blending, acting as a single point of contact for calls, text, chat, email, web collaboration and even outbound calls to the customer to ensure that the customer’s issues are addressed.
With over 30 years of expertise in senior management positions in the information technology and telecommunications industries, and now as CEO of a hosted call center service firm, James P. Dunn knows the evolution of the contact center industry and the advantages of cloud based services.
“From my knowledge of managing IT and call center services, I see the advantages that cloud based technology offers,” remarked Mr. Dunn. “I look forward to having several opportunities to discuss my experiences and the benefits of hosted call center services in the cloud at ITEXPO East,” Mr. Dunn continued.
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TelStar Hosted would be pleased to speak to any vendor of complimentary products at ITEXPO East, and help those vendors bring their software or services to the cloud. As the only multi-vendor provider of hosted call center software, TelStar Hosted is expanding its call center solutions with value-added products and services that add features and functionality or meet the needs of specific vertical markets. “We are happy to speak with vendors at ITEXPO about going to the cloud,” stated Mr. Dunn.
Technology Marketing Corporation (TMCnet.com) is a global, integrated media company that helps clients build communities in print, in person, and online, and the producer of ITEXPO, the world’s largest and best-attended communications and technology trade show. ITEXPO is currently ranked as the #3 fastest-growing event on Trade Show Executive Magazine’s Fastest 50 List.
About TelStar Hosted Services, Inc.
TelStar Hosted Services Inc., “Your Call Center in the Cloud,” is a leading hosted call center technology provider offering blended call center services, predictive dialer capabilities, and automated IVR voice messaging. Our feature rich, industry proven call center services can be deployed quickly and affordably across a distributed workforce. Housed in a world-class, SAS70 Type II compliant, secure data center (updating to SSAE 16), our IT Services are delivered by our service-oriented, highly professional team. By offering Communication-as-a-Service (“CaaS”) via the cloud that is affordable, scalable, flexible, stable and reliable, TelStar Hosted helps top companies to meet their goals to acquire, service and retain customers, saves clients’ money, and allows clients to focus on their core business.
For more information, or to set up a meeting at ITEXPO East, please contact Meghan Harris, SVP and CMO, TelStar Hosted Services Inc., mharris(at)telstarhosted(dot)com, 571.252.3013 or visit http://www.telstarhosted.com.