ServiceCentral’s Service Management Software 7.0 Hits the Market

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Just released, the latest version of ServiceCentral’s Service Management Software represents a huge leap forward in the company's goal to deliver best of breed software for after-market product support, service, returns and repair management.

Completely updated UI for ServiceCentral's service management software with the 7.0 release

ServiceCentral understands that companies involved in after-market services need a solution with the flexibility to change as the business dictates without all the unknown expenses associated with most software customizations.

Today ServiceCentral Technologies announces the launch of version 7.0 Service Management Software Suite™. This latest release of ServiceCentral software includes a complete user interface redesign, a new RMA focused consumer facing web portal, and the expansion of ServiceCentral’s robust workflow customization capabilities. The software enhancements add to the level of control that administrators and system users have over system functionality and puts the power of process change firmly in the hands of business stakeholders.

ServiceCentral is launching this powerful, new release at CES 2012 in Las Vegas, Nevada, at the Reverse Logistics Association (RLA) booth #20442.

ServiceCentral’s Service Management Software 7.0 includes simpler administrative setup tools and expands on the range of business processes supported by the system. Most notable is the ability to configure which data segments and fields appear on each step in a workflow, including where and how they appear, data validations applied and security level driven access rights. Improvements to existing features are enhanced dashboard reporting to strengthen operational intelligence and increased inventory controls for shop floor and asset management.

The new RMA ServicePortal™ module offered within the ServiceCentral 7.0 software suite is a consumer focused web-based interface to submit and track product returns (RMAs). The RMA ServicePortal™ can be implemented on any website and will verify product serial numbers, confirm warranty validations, and provide real-time status updates. Mark Riley, Director of Sales for ServiceCentral, says, “This consumer facing portal enables companies of all sizes to offer after-product support services to their customers on the same level as would a giant corporation. It is a solution that makes the return and repair process easier for our clients and more convenient to their own customers.”

The Service Management 7.0 advancements benefit ServiceCentral software users and decision makers with more control and less reliance on professional services and IT. Giving the ability to control software functionality via configuration can be a lifesaver in terms of speed to production and cost; amounting to huge savings in terms of time and dollars in development/IT resources. Steve Teel, President of ServiceCentral, states, “A key competitive differentiator that sets ServiceCentral apart from other service management point solutions and ERPs is that our SaaS and hosted solution offerings meet an unprecedented 80% to 90% of our typical customer and prospect system requirements out-of-box. ServiceCentral understands that companies involved in after-market services need a solution that has the flexibility to grow and change as the business dictates without all the unknown expenses associated with most software customizations.”

About ServiceCentral Technologies, Inc.
ServiceCentral provides web-based reverse logistics and service management software solutions that enable businesses to streamline workflows and track product returns, warranty, service, repairs & parts through the entire post sales service chain. The software suite is for use anywhere service and repair activities occur including repair depots, authorized service centers, service counters, retail stores, call centers, and online channels. Established in 1991, ServiceCentral has spent the past 20 years acquiring deep, practical knowledge of the unique requirements and challenges facing the after-sales service and repair of product in the Telecom, Cellular/Wireless, Cable/MSO and Consumer Electronics Industries. ServiceCentral is a private company headquartered in Atlanta, Georgia, USA, with distributors in Europe, Latin America and Asia Pacific. For more information, please visit


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Jennifer Kapala
ServiceCentral Technologies
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