Condominium First Management Services Ltd. Sees Reduction in Operational Costs and Improvement in Customer Service

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A leading property management firm automates critical business processes.

Netintegrity Inc.

We evaluated a number of software systems,” said Roger Davies, Vice President of Business Development and IT. “None of them came close to the functionality and level of automation available in INFO-Tracker, which is a key requirement for our business.

Condominium First Management Services Ltd., a FirstService Residential Management Company (FSR), reported an improvement in customer service and a reduction in labor costs for repetitive manual processes since deploying INFO-Tracker in 2007. Condominium First successfully implemented INFO-Tracker software to automate portions of managing Condominium Corporations and HOAs for their customers, including communication and accounting processes. INFO-Tracker software is a leading property management solution available from Toronto-based Netintegrity Inc.

Condominium First is one of the largest property management companies in Western Canada and has been a leader in condominium property management since 1974. They manage a large portfolio of condominiums and community associations in Alberta, and are known as one of the most progressive condominium management companies in North America.

In order to improve customer service delivery, eliminate organizational bottlenecks and improve internal processes, Condominium First recognized the need for an enterprise software system (ERP) that would centralize and streamline all accounting and business information easily and effectively, delivering real-time information on demand to front-line staff as well as management. After extensive review of property management software, Condominium First chose Netintegrity’s INFO-Tracker. “We evaluated a number of software systems,” said Roger Davies, Vice President of Business Development and IT. “None of them came close to the functionality and level of automation available in INFO-Tracker, which is a key requirement for our business.”

“By centralizing all information about each and every customer and providing real-time accurate information on demand, INFO-Tracker enabled us to improve our customer service, and therefore our customer acquisition and retention significantly,” said Davies. “Our customers benefit from an increased level of service, our employees can quickly access detailed property info, and our management team can produce a variety of reports related to our properties. Finally, because INFO-Tracker automates repetitive manual processes, we have reduction in labor costs for these processes.”

ERP software solutions like INFO-Tracker should always be working towards improving customer service for their clients, just as it has for Condominium First, according to Steve Vinnitsky, President and CEO of Netintegrity. “Our focus at Netintegrity is to facilitate the centralization and optimization of information, making it easier for our clients to provide their customers with accurate, timely and relevant information. When their customers are satisfied they stay and they refer; that’s how our clients see a return on their investment, which is a major priority for Netintegrity.”

Condominium First’s former system was restrictive; it allowed a wide gap or margin of error and data duplication. INFO-Tracker initiated a layer of control, ease and efficiency not possible with the previous system. Every business function and unit within Condominium First, ranging from creation of Electronic Funds Transfers, generation of Financial Statements, processing of Arrears Letters, mailings (which is now fully automated) as well as remote office management has seen dramatic efficiencies.

With the ability to perform any function with a few strokes of a keyboard, INFO-Tracker transformed the Condominium First business management processes, bringing with it a significant cost savings with regards to time and resources. “Now with INFO-Tracker it’s a seamless operation,” says Linda Herkert, Accounting Manager. “With the old system we were processing information in bulk where with INFO-Tracker we have total flexibility and control.”

“This is a full-feature property management system that allows us to deliver better quality service at a lower price to our customers while improving our profit margins and profitability,” added Davies.

About Condominium First Management Services Ltd.
Condominium First Management Services Ltd. has been a leader in the condominium property management industry since 1974. With offices in Calgary, Edmonton, Fort McMurray and Canmore, the business has earned the management of a large portfolio of select condominium corporations, community associations and rental properties. Today they are recognized as one of the most innovative and successful condominium management companies in the industry and have been the recipients of the “Consumers Choice Award for Business Excellence” each year since 2006.

About FirstService Residential Management
Condominium First Management Services Ltd. is a subsidiary of FirstService Residential Management (FSR). FSR is the largest manager of residential communities in North America, overseeing more than 5,600 properties and over 1.3 million residential units. FSR is a subsidiary of FirstService Corporation (NASDAQ: FSRV, TSX: FSV), a global leader in the rapidly growing real estate services sector, providing a variety of services in commercial real estate, residential property management and property services. More information about FirstService is available at

About Netintegrity
Netintegrity is a leading developer of integrated property and maintenance management software. INFO-Tracker™ is the industry’s solution of choice based on automated functionality, cost, ease-of-use and flexibility. Netintegrity delivers superior implementation services, training, customer support, and incorporates customer feedback into research and development – ensuring its technology reflects the needs of today’s property management companies. For more information, visit:


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Roger Davies

Jennifer McCready
Netintegrity Inc
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