To date, customers using EMSI’s eINFORM Platform services are experiencing up to a 32% reduction in cycle time and nearly 100% of life applications in good order, said Chad Gross, Chief Operating Officer, Insurance Services, EMSI.
Scottsdale, AZ (PRWEB) January 03, 2012
Examination Management Services, Inc. (EMSI), the market leader in medical information, risk management and investigative services, is now providing Legal & General America and its distribution channels with IGO Exam and IGO Mobile paramedical exam services nationwide. Legal & General America is a long-time paramedical exam and APS customer of EMSI. These new service offerings fundamentally change the way paramedical exams have traditionally been conducted for Legal & General America and its distribution channels and will greatly enhance speed-to-policy issuance, offer greater applicant satisfaction and provide complete and legible life insurance applications.
Through IGO Exam, applicant medical information is collected through a centralized, technology-driven application team that completes a short telephone interview with the applicant using EMSI’s proprietary scripting methodology. At the interview conclusion, the application specialist immediately schedules the onsite physical exam using EMSI’s web-based scheduling tool, ScheduleEZ. This single point of telephonic contact shortens processing cycle times, reduces manual errors, creates an audit trail for regulatory compliance with a recorded transcript and shortens the onsite physical exam to approximately 20 minutes.
With IGO Mobile, the medical history (Part II) form of the life insurance application is electronically collected by an EMSI examiner through the use of a laptop at the time of the applicant’s exam. The examiner inputs the applicant’s information into a secure, online carrier-specific Part II form and obtains an electronic signature. The fully completed Part II is immediately transmitted to the carrier and posted on EMSI’s online ordering and statusing tool, EMSIOnline.
“When EMSI announced its new eINFORM Platform and IGO suite of services, we were thrilled with the robust technology and automated processes,” said Eric Lester, Vice President of Administrative Services, Legal & General America. “We are always looking for ways to decrease time to policy issuance, improve applicant satisfaction and reduce overall risk. With EMSI’s IGO Exam and IGO Mobile service offerings, we’re processing Banner applications that are more complete and faster than ever – while offering our distribution channel a 21st century way to do business.”
“Since we launched the eINFORM Platform in November 2010, we’ve received an overwhelmingly positive response from the industry,” said Chad Gross, Chief Operating Officer, Insurance Services, EMSI. “Our focus continues to be on developing and delivering innovative solutions to enhance our customers’ business. To date, customers using EMSI’s eINFORM Platform services are experiencing up to a 32% reduction in cycle time and nearly 100% of life applications in good order.”
EMSI offers four services as part of the eINFORM Platform including IGO App, IGO Exam, IGO Mobile and their newest offering, Concierge Exam, which includes centralized scheduling and continuous structured, yet personable follow up with applicants, ensuring the paramedical exam is scheduled quickly. For more information on the eINFORM Platform services, go to http://www.emsinet.com.
Examination Management Services, Inc. (EMSI) provides leading-edge medical information, risk management and investigation services to support informed, reliable business decisions in the insurance, healthcare, clinical and business communities. We are the largest provider of medical record retrieval services and a leading provider of mobile examination, application fulfillment and claim investigation services. Building on 35 years of unwavering commitment to outstanding customer service, continuous quality improvement and creative service options, we partner with our customers to increase profits, enhance productivity and promote rapid growth. For more information, visit EMSI on the web at http://www.emsinet.com.
About Legal & General America
A subsidiary of Legal & General Group Plc, an international organization headquartered in London, Legal & General America is in the business of providing financial protection through life insurance for American families from coast to coast. Its Banner and William Penn term and universal life products are distributed through independent brokerage agencies. With a history more than 60 years strong, it is recognized for keeping life insurance affordable and providing friendly, efficient service. Your Company For Life™, Legal & General America is financially strong and committed to earning and keeping the trust of customers through fiscally responsible business practices. For more information, visit http://www.LGAmerica.com.
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