As advancements in technology evolved the world's communications channels, so then, did our offerings. From the call center to the web or the ever-expanding social world, we sought to develop innovative services in response to our customer needs.
Columbus, Ohio (PRWEB) January 04, 2012
On Thursday, February 2, 2012 the annual TechColumbus Innovation Awards will showcase Central Ohio’s many achievements by honoring its top innovators. It is a night of networking, prestige, and celebration. Winners in 13 award categories will be announced to an audience of 1,100+ attendees.
Astute Solutions is proud to announce they are a Semi-Finalist in the Outstanding Service category. Alex George, Chief Technology Officer at Astute Solutions comments, “It is an honor to be recognized for our Social Relationship Management Service in becoming a Semi-Finalist for this award. As advancements in technology evolved the world's communications channels, so then, did our offerings. From the call center to the web or the ever-expanding social world, we sought to develop innovative services in response and anticipation to our customers' growing needs. To be recognized for these innovations is a great accomplishment.”
The team at Astute Solutions has built a Social Media Service called Social Relationship Management (SRM), which uses consumer opinion from over 150 million websites to help Astute customers learn from their consumers. This service aggregates incredible quantities of data then provides a range of tools to execute on everything from identifying macro trends to interacting with individual consumers.
The Social Media Service utilizes software they have developed and an innovative services model. The team at Astute Solutions has identified 25 possible use cases for social media in the enterprise and work with their customers to evaluate each of the possible use cases, and sequence these use cases based on value to the business.
The TechColumbus Innovation Awards celebrate the spirit of innovation by recognizing outstanding technology achievements in Central Ohio. This prestigious evening showcases the region’s advancements and promising future. Astute Solutions was the honored recipient of the 2010 TechColumbus Innovation Awards’ Executive of the Year, accepted by Astute Solutions founder and CEO, Mr. Joe Sanda.
For more information on the TechColumbus Innovation Awards, visit http://www.techcolumbusinnovationawards.org.
About Astute Solutions
Astute Solutions was founded in 1995 on the belief that engagement with customers should be leveraged as a strategic advantage. That fundamental belief has guided the company’s growth and evolution throughout its 17 years in business.
Astute Solutions' customer relationship management, knowledge management and social CRM solutions support the strategies of customer-centric companies around the world. Its award-winning technologies remove the operational barriers to service excellence, enabling consistent, accurate, and complete discovery and service experiences.
Companies partner with Astute Solutions to improve enterprise processes, reduce costs, increase sales, and strengthen relationships. They earn the loyalty of empowered customers through differentiated service experiences and market-driven innovations. For more information, visit http://www.astutesolutions.com.
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