San Jacinto Methodist Hospital Selects PerfectServe

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First Texas hospital to replace hospital communication system with PerfectServe to improve the coordination of care

Clinical communication and information flows more accurately, because PerfectServe assembles and maintains all of the workflow rules, call schedules, and contact preferences for every physician on staff.

San Jacinto Methodist Hospital (SJMH) in Baytown, Texas, recently selected PerfectServe’s clinical communication and information delivery platform to improve the coordination of care and reduce medical errors caused by communication breakdowns. SJMH will deploy the new system in early 2012.

“PerfectServe’s ability to simplify and standardize communication between physicians and members of our nursing, pharmacy, and ancillary support teams will help us improve quality of patient care,” said Donna Gares, SJMH President and Chief Executive Officer. “It will also speed medical communications between physician colleagues, especially when doctors need to reach busy consultants to discuss a patient’s care.”

PerfectServe will enable anyone with patient care responsibilities at SJMH to quickly connect with anyone on the medical staff – inside and outside of the hospital – by dialing a single number, or via a single Web portal or mobile app. Information routes automatically to the right doctor, in the right way, according to each physician’s precise instructions for every moment of every day.

“We designed PerfectServe to make the practice of medicine simpler by allowing doctors to selectively filter and control the clinical communications they receive,” said Terry Edwards, PerfectServe president and CEO. “Clinical communication and information flows more accurately, because PerfectServe assembles and maintains all of the workflow rules, call schedules, and contact preferences for every physician on staff.”

“We expect PerfectServe will allow us to recover valuable nursing time by making it possible for clinicians to reach the right physician quicker and with less hassle,” said Bruce Kennedy, MD, Chief Medical Officer at SJMH. “It will help give nurses and doctors more time with patients, while removing a key source of physician dissatisfaction with the hospital’s current call system.”
SJMH is PerfectServe’s first deployment within The Methodist Hospital System®, which is comprised of a leading academic healthcare institution in the Texas Medical Center and four community hospitals serving the greater Houston area.

“We are honored to have been chosen by San Jacinto Methodist to help their clinicians improve the coordination of care among nurses and physicians," said Edwards. "Clinicians will experience less hassle, fewer communication breakdowns, and delays in patient care.”

About PerfectServe
Advancing the coordination of care across the continuum, PerfectServe’s clinical communication and information delivery platform makes it easy for health systems to connect their clinicians—and push relevant clinical information—to the right physician at the right time, in the precise way each physician wishes to be reached. Based in Knoxville, Tenn., PerfectServe processes more than 30 million transactions annually via its platform connecting more than 20,000 physicians in health systems and medical practices across 154 markets in the U.S. For more information go to http://www.perfectserve.com or call 877-844-7728.

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Heather Ripley
FletcherPR
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