Aastra New Attendant Application Provides Outstanding Call Handling Capabilities

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Aastra announces today’s launch of Aastra InAttend™ - a new multi-featured attendant solution with advanced collaboration options. This scalable attendant application, based on open standards, is ideal for SMBs and large enterprises, helping the attendant to handle high volumes of calls while also increasing productivity.

Aastra reinforces its position as a key player in the global communications market with today’s launch of Aastra InAttend™ - a new multi-featured attendant solution with advanced collaboration options.

Handling incoming calls efficiently has never been easier, thanks to Aastra InAttend. This scalable attendant application, based on open standards, is ideal for SMBs and large enterprises, helping the attendant to handle high volumes of calls while also increasing productivity.

Designed to fit all industry sectors, InAttend provides the information necessary for efficient call handling. In addition to features such as SMS and Instant Messaging to notify colleagues and check information discreetly while on a call, it offers powerful search options to connect to the most suitable available colleague (via calendar, directory integration and Microsoft® OCS/Lync™ and IBM Lotus Sametime® presence integration).

The SIP based InAttend can be integrated with multi-vendor communications platforms and tailored to each attendant’s individual needs. With its intuitive and flexible user interface, it is an easy-to-use solution for attendants and a powerful tool to enhance an organization’s call handling capabilities.

Tim Whittington, Executive Vice President and General Manager, Aastra North America, commented, “The attendant is often the first person someone speaks to within a company and, as we all know, first impressions are critical in business. Aastra’s InAttend has been designed to make the call handling process far more efficient, helping the attendant to quickly find the correct person within the organization. Through the presence information, which is readily accessible, the attendant can also inform the caller about the availability of the person they wish to speak to and can connect the call in just seconds.”

Greta Tørseth, Head of Switchboard and Telephony Group Services Norway, at If, a major insurance company in the Nordics, commented. “We handle about 1,000 calls every day. Since using InAttend we have been impressed by the fact that 80% of our calls have been answered within seconds. This is a real increase in efficiency for the organization. Our attendants have found the system to be fast and easy to use and customers have commented positively on how helpful our attendants are. We are delighted with the impact of InAttend on our business.”
Designed for businesses with between one and twenty attendants, InAttend can be located on a single site or distributed over several geographical locations. It supports multiple languages, offering enhanced customer services capabilities across the globe.

At the product launch, Aastra InAttend1.0 has been verified with the Aastra MX-ONE® V.4.1 (SP2) or later version, Cisco Unified Communications Manager 7.1 and is to be available on the Aastra 5000 and Aastra 400. It also integrates fully with other Aastra Unified Communications (UC) solutions.

For further information, visit http://www.aastrausa.com/inattend.htm

About Aastra USA
Aastra USA Inc. is the US business unit of Aastra Technologies Limited, a company at the forefront of the enterprise communication market. Headquartered in Concord, Ontario, Canada, Aastra develops and delivers innovative communications products and applications for businesses. With a strong focus on open standards, Aastra enables enterprises to communicate and collaborate more efficiently. Aastra’s operations are truly global with more than 50 million installed lines around the world and a direct and indirect presence in more than 100 countries. Aastra is entirely dedicated to enterprise communications and offers one of the most complete portfolios of unified communications solutions individually tailored to satisfy its customers’ requirements. These range from feature-rich call managers for small and medium businesses and highly scalable ones for large enterprises, associated UC applications, integrated mobility, call center solutions, and high definition video conferencing, to a wide selection of desk phones and cordless terminals. For additional information on Aastra, please visit http://www.aastrausa.com.

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Robyn Thompson
Aastra
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