Multiple Agencies in Franklin County (Maine) Collaborate to Better Serve and Protect

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What do the following agencies in Franklin County, Maine, all have in common: Sherriff, Police, Fire, University, Emergency Management and Dispatch? The answer is a new consolidated system for dispatch provided by TriTech’s Imc Solutions software.

What do the following agencies in Franklin County, Maine, all have in common: Sherriff, Police, Fire, University, Emergency Management and Dispatch? The answer is a new consolidated system for dispatch provided by TriTech’s Imc Solutions software. Included in the project are four Imc clients: Carrabassett Valley, Jay, Rangeley and the University of Maine at Farmington, who have all been clients of Imc since 2006 with the software installed on local servers. However, with recent state funding opportunities, existing Imc clients can consolidate to a single server to unite the departments and offer expanded access to information, as well as a significant reduction in annual software support fees.

The state funding was also used to provide the Franklin County Sheriff’s Department with Imc’s Records Management Software and the Imc CAD system, which manages dispatch services for all police and fire departments in Franklin County. Farmington Police Department, the largest PD in Franklin County, was able to purchase the Imc software for roughly half the cost of a standalone system while also participating in the multi-agency project, utilizing town funding. Several other local departments have also expressed their interest in participating in the project with plans to purchase Imc’s Records Management software.

The Imc CAD software will provide dispatchers in Franklin County with access to key information due to the software’s integration with the Maine E9-1-1 system, State and NCIC database and EMD. A paging interface to the CAD software will help ensure on-call responders are alerted by sending automated text messages. This coupled with the CAD system’s unit recommendation capability will further reduce response times – a critical function when seconds count. The new multi-agency solution allows each agency’s database to become an extension of information accessible to other departments.

Tim Hardy, Director of the Franklin County Emergency Management Agency, has collaborated with several people to help coordinate, and obtain grant funding for, this project. The Maine Emergency Management Agency, which helps develop strategies to improve emergency management capability across the state, provided direction during the grant application process. Somerset County, adjacent to Franklin County and a longtime Imc customer, is also involved in the project by agreeing to host the server for Franklin County. Dennis Noe, the Imc Regional Sales Manager for Maine, has also worked alongside of this group for the nearly two years that the project has been in existence. “Dennis has worked very hard on this project,” said Hardy. “He has been a great resource and gone above and beyond his responsibilities, in my opinion, to help make this project happen.”

“I really enjoyed working with the public safety officials in Franklin County to help identify how TriTech’s Imc solutions software will significantly improve information management at the county level and facilitate quick easy access to decisive information,” said Dennis Noe, TriTech’s Imc Solutions Regional Sales Manager.

The Imc software applications involved in this project include Multi-Agency Police, Fire and EMS Dispatch, 911 Interface, ProQA Interface, Mapping, Paging, Maine METRO Interface, Mobile Switch, RMS, ADMIN, Forms, Training and Project Management.

Agencies interested in more information about this collaborative effort or TriTech’s Imc software can call 774-551-9114 or email Dennis(dot)Noe(at)TriTech.com.

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About TriTech Software Systems
As the industry-leading public safety software company, TriTech Software Systems provides innovative, comprehensive solutions for law enforcement, fire and EMS agencies. Through its extensive suite of products and sole focus on public safety, TriTech offers a solution for every size and segment of the law, fire and EMS market. The company leverages its extensive public safety experience and expertise to consistently deliver successful results and ensure high levels of customer satisfaction. TriTech is the largest public safety solution provider in America with more than 2,500 clients across the United States, and in other countries including Canada, Australia, New Zealand, Singapore, United Kingdom and Ireland. For more information on TriTech, please visit http://www.tritech.com.

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Jenny Clavero
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Cheri Lane
TriTech Software Systems
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