HireIQ’s InterviewIQ is an important link in improving the efficiency and effectiveness of the recruiting suite which has a positive downstream effect on customer service operations.
Atlanta, GA (PRWEB) January 04, 2012
HireIQ Solutions, Inc., the innovative company that improves the hiring and recruiting process for customer-facing organizations, announced today the availability of the latest version of its flagship virtual interviewing solution, InterviewIQ. Driven by extensive customer and market input, the new release includes features that improve usability and workflow, including a position creation wizard and editor; new data visualizations; new reports; and enhanced candidate disposition options. Since InterviewIQ is a Software-as-a-Service (SaaS) application, the new release is available to all current customers.
Customer service organizations such as contact centers, retailers, hospitality, and travel and leisure providers are under constant pressure to staff their organizations with well-qualified employees. The new features further improve the efficiency and effectiveness of recruiters and provide them with the necessary tools to more quickly identify best-fit candidates for open positions. As a result, recruiters provide better service to their stakeholders by hiring candidates that are more likely to stay with the organization longer and will perform better from the first day of hire.
“Call center operations are particularly challenged in maintaining a healthy pipeline of well-qualified applicants,” said Paul Stockford, principal analyst with leading analyst firm Saddletree Research and the research director for the National Association of Call Centers. “Improving the efficiency and effectiveness of the recruiting suite has a positive downstream effect on customer service operations, resulting in increased agent and customer retention, improved sales and service performance, and reduced operating costs. HireIQ’s InterviewIQ is an important link in delivering these benefits.”
InterviewIQ uses media-rich web and voice response technologies to lead an applicant through a text and voice response virtual interview that is configured to each customer’s unique requirements. Customers can design these interviews to test a wide variety of applicant characteristics, including customer service aptitude, critical thinking, math skills, grammar proficiency and communication skills. As a web-based application, InterviewIQ allows applicants to complete their interviews when it is convenient for them and stores their responses for a recruiter to evaluate later. This effectively expands the reach of a company’s recruiting team.
Market-Driven Enhancements Satisfy Real Needs
HireIQ actively solicited input from key stakeholders, including its customers, industry sources and valued partners, helping to ensure that the new features developed would satisfy real business needs. Key features of this latest release of InterviewIQ include:
Data Visualization and Reports. A number of new reports and graphs have been added to help recruiters, their management and key stakeholders more readily see key recruiting metrics. These include the number of candidates in each stage of the interview process, the performance of recruiters in evaluating and scoring interviews, and individual candidate results.
Additional Disposition Options. Users can now document certain details about candidate hires. This allows customers to better measure key retention metrics and identify the types of interviews that yield longer agent tenure.
Workflow and Wizards. As part of its ongoing effort to streamline interviewing processes and increase recruiter efficiency and effectiveness, the new version includes a position creation wizard and editor, and in-line candidate scoring.
“This new release spotlights our ongoing commitment to developing hiring optimization technologies that have real business value in the market,” said Joe Gruca, chief executive officer of HireIQ. “Our InterviewIQ virtual interviewing application is a proven and valuable solution with a demonstrated ability to greatly improve the efficiency and effectiveness of the recruiting organization, further increasing its value to its key stakeholders.”
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ABOUT HIREIQ SOLUTIONS, INC.
HireIQ Solutions, Inc. helps customer service organizations improve hiring decisions, reduce recruiting costs and increase talent performance using its proven predictive performance technology. HireIQ’s flagship product, InterviewIQ, uses rich media, web and voice response technologies to automate the phone screening process, resulting in better-qualified candidates presented during the hiring process. Employees hired using HireIQ’s suite of talent performance optimization products demonstrate increased speed to competency, reduced attrition and improved sales and service performance. HireIQ is a privately held company based in Atlanta, GA. For further information, please visit http://www.hireiqinc.com. Follow HireIQ on Twitter at http://www.twitter.com/hireiqinc.
© 2012 HireIQ Inc. All rights reserved. All materials provided, regardless of form, are the exclusive property of HireIQ. HireIQ’s products may be covered by one or more United States, European or other international patents or applications. All trademarks are the property of their respective owners.
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