VoIP Service Surges in Popularity Among Business Customers

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WhichVoIP survey reveals what customers want from VoIP service providers.

The massive transition to this cost-effective technology is more than a trend; it’s a glimpse into the future of business telephony. And, it’s a money-making opportunity for VoIP service providers … if they give customers what they want.

More and more business managers are saying goodbye to traditional landline phones and hello to Voice over Internet Protocol (VoIP) telecommunications systems these days.

According to WhichVoIP, the Internet's most visited source for information about business and residential VoIP services, business leaders have realized the many benefits of VoIP service, such as much more affordable domestic and international calling and the elimination of the need for in-house PBX hardware and related maintenance required for traditional telephony systems. In fact, 75% of all international calls are being made over the Internet

The massive transition to this cost-effective technology is more than a trend; it’s a glimpse into the future of business telephony. And, it’s a money-making opportunity for VoIP service providers … if they give customers what they want.

A recent survey conducted by WhichVoIP asked current customers about their needs and expectations from service providers.

When asked, “What items are the most important to your VoIP business service purchase decision,” the responses were as follows:

  •     Nearly 80% of those surveyed said the price of the service was an important consideration in their decisions to select VoIP instead of a traditional telephony system;
  •     Slightly more than 60% of those surveyed said the value-added features and functionality --- offered with VoIP service at no extra charge --- appealed to them when considering VoIP in their business phone service purchasing decision;
  •     Nearly 60% said “knowledge of sales staff”;
  •     Slightly more than 30% said “friendliness of the salesperson.”

“This is real data from customers telling us what they would like from providers --- not only in terms of service, but also in terms of the sales process,” Mike Bragg, CFO of WhichVoIP, said, "Business VoIP service providers who seek business customers can benefit greatly from the information our survey revealed.”

For potential customers who are still skeptical about VoIP and its many useful features, service providers and their sales team should have other selling points ready to share in efforts to close the deal. Here is a couple:

  •     Hosted VoIP phone systems involve a substantial cost savings by enabling a company’s workers to make and receive calls via the Internet using a headset and microphone.
  •     The VoIP system also enables calls to be directed to mobile devices, so company employees can conduct business while travelling or otherwise away from the office location.

WhichVoIP is a leading VoIP website that educates its viewers on the diverse offerings available in this developing technology, both to residential and business users, through articles, reviews, and blogs.

More About WhichVoIP

WhichVoIP.com is based in Seattle, Washington and the company consists of experts in the VoIP and telecommunications field. The team members utilize their expertise and knowledge to help consumers understand VoIP technology, and provide comprehensive information to enable consumers to make educated decisions that are appropriate to their needs.

Visit http://www.whichvoip.com/ for more information.

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Michael Bragg
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