Customers want what they want when they want it. Yet what most want are choices. Why not give them choices for how they interact with your business?
Chapel Hill, NC (PRWEB) January 10, 2012
American Support would like to congratulate LiveOps for winning Customer Interactive Solutions magazine’s 2011 Product of the Year.
LiveOps, which provides the the contact center technology that powers American Support’s virtual contact center, won the recognition for its Multichannel Contact Center Application, which allows companies to interact with their subscribers through a variety of channels, including SMS, chat, mobile, e-mail and Twitter.
“The Mulitchannel Contact Center Application is a great tool that will enable us to interact with our telecommunications customers’ subscribers the way they prefer to be communicated with,” said American Support President and CEO Matt Zemon. “I believe it has the ability to revolutionize the way we interact with our customers’ subscribers. LiveOps is truly deserving of this honor, and we are proud to work with them.”
Customer Interactive Solutions magazine is among the premier publications for the contact center and CRM industries, and its product of the year award is among the most prestigious in the industries.
“Customers want what they want when they want it. Yet what most want are choices” Zemon continues. “Why not give them choices for how they interact with your business? LiveOps now provides channel choices so that contact centers can do what they are supposed to do, focus on providing excellent customer service on behalf of their clients.”
About American Support (http://americansupport.com)
As the nation’s only complete provider of back-office and contact center services to the telecommunications industry, American Support focuses on growing revenue & subscribers for our clients. All our clients’ customer contact needs are covered with our six products: Telesales by Evergreen, Customer Care, Field Support, Technical Support, Subscriber Management and Dispatch.
American Support strives to help our customers succeed by operating efficiently, consistently and with excellent customer service, making life better for our clients, employees, investors and families, while supporting our country.
From coast to coast, many of America’s largest telecommunications companies trust American Support with their customers.
LiveOps is the only contact center leader focused on providing the end-to-end solution of technology to talent in the cloud. More than 200 companies around the world including Salesforce.com, Symantec, Royal Mail Group of the UK, and Amway New Zealand trust LiveOps' technology to exploit the interactions between today's multichannel, social and mobile consumers and the enterprise contact center to ultimately enhance brand preference. LiveOps' 10+ years of experience and its highly scalable, secure platform and applications suite that has processed more than 1 billion minutes of interactions enables it to be a trusted partner for companies wanting to migrate to the cloud to provide better customer service. With access to the largest US-based contact center workforce of 20,000 independent agents the company supports a wide range of industries including financial, health care, insurance, retail, and high tech. LiveOps is headquartered in Santa Clara, California. For more information visit http://www.LiveOps.com.