Independent Online Survey Company SurveyGizmo Revenues Increased by 54% by Providing Unmatched Customer Service - 200 Million Online Surveys Were Completed in 2011

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Privately-owned SurveyGizmo is an online survey software company with sales that have grown 278% in three years with little marketing. Focused on customer happiness, SurveyGizmo has found success from customer word of mouth and little marketing. The company is committed to providing unparalleled customer service, investing well above the industry standard in its Customer Support team. SurveyGizmo's robust Restful API and creation of an online Marketplace for purchasing add-on survey features are the direct result of customer feedback. In 2011 over 580,000 survey responses were collected a day with SurveyGizmo.

Today customers expect more from the online software they rely on, but they’ve come to expect poor customer service from online companies. Our customers are surprised by the personal attention they get when they call us.

CO SurveyGizmo, a privately-owned online survey software company, reached a milestone when 200 million surveys were completed during 2011. This equates to nearly 580,0000 online surveys being completed every day using its online software application. SurveyGizmo’s enterprise-class online survey software allows customers to create and distribute online customer satisfaction surveys, market research surveys, online job applications, and virtually any type of form used to collect data online.

SurveyGizmo’s customers include Fortune 1000 consumer and business-to-business companies, as well as smaller companies, researchers, non-profit organizations and educational institutions. The company relies on customer word of mouth and sales have grown 278% in the past three years with little marketing. Its investment in its Customer Support team is well above the software industry standard.

“Our customers drive everything we do at SurveyGizmo, and it’s fair to say we’re a little fanatical about keeping each one of our customers happy,” says CEO Christian Vanek. “The insight we get from our customers every day guides product design. They give us feedback and ideas for new features we had never considered; I believe our customer relationships have become our competitive advantage.”

In 2007 customers began asking SurveyGizmo customer support representatives how to pull their survey data into their own databases or CRMs, and the company responded by developing the SurveyGizmo API. Few online survey tools have an API, and none have one as robust. SurveyGizmo’s new Marketplace is a direct response to customers wanting to create customized surveys that are more engaging and interactive. Marketplace is an online store within the application offering dozens of one-of-a-kind survey question types and advanced features customers can purchase and add to their account with a click.

“Today customers rely on online software to do business, but they’ve come to expect poor customer service from online companies. Our customers are surprised by the personal attention they get when they call and talk to us. Our growth proves that being committed to making customers happy is just good business,” says Vanek. In 2012 SurveyGizmo will create powerful integrations with dozens of companies so customers can do even more with their surveys and their data, and SurveyGizmo’s open platform and API make this easy to do.

About SurveyGizmo
SurveyGizmo is an online survey software company that gives enterprise and business-to-business companies, researchers, non-profit organizations and educational institutions powerful tools to create online surveys, questionnaires and forms – allowing capture and analysis of virtually any type of data essential for business.

Founded in 2006 and based in Boulder, Colorado, SurveyGizmo is an industry thought leader focused on bringing its customers new solutions for gathering and managing data, while delivering unparalleled support. SurveyGizmo has developed some of the most innovative technologies in the online survey industry, and its API provides easy integration of its robust data collection platform with external enterprise software. SurveyGizmo has more nearly 150,000 users in more than 60 countries. To learn more, go to http://www.surveygizmo.com.

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Julie Jensen

Julie Jensen
SurveyGizmo
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