"Outsourcing customer communications management ... enables businesses to implement multi-channel communications more quickly (3- 6 months on average) and efficiently than developing the capability in-house", finds this Madison Advisors report.
Atlanta, GA (PRWEB) January 13, 2012
In this report, “Enabling the Next Generation of Customer Communications Technologies and Services”, Madison Advisors identifies the biggest challenge facing businesses that want to add electronic delivery options as the need to access and convert customer data that is embedded in their legacy print systems.
Businesses of all sizes face information technology (IT) resource constraints and do not have IT personnel with the specialized skills, or the availability, required to extract data for new communications channels, according to Madison Advisors.
CEDAR’s unique and comprehensive data transformation technologies are the core of its services. Those data transformation technologies make the data elements from legacy print systems available for all communication channel formats, with minimal development and implementation efforts.
The report finds that "Outsourcing customer communications management ... enables businesses to implement multi-channel communications more quickly (3- 6 months on average) and efficiently than developing the capability in-house. CEDAR has decades of document application development experience behind its ability to bring new customers onboard rapidly and seamlessly. "
To access a free copy of the full report, click this link.
About CEDAR: CEDAR Document Technologies, Inc. solves the communications challenges of many Fortune 500 companies. CEDAR’s Communications and Servicing Platform enables companies to communicate with customers across multiple distribution channels including email, website, interactive PDF, SMS, Fax, IVR, and traditional print/post. CEDAR’s Software as a Service (SaaS) offerings address the requirements of both regulators and customers for personally relevant communications and increased self-service. CEDAR’s platform integrates with clients’ core systems to unlock the communications potential of the data inside. CEDAR’s technology is highly scalable and flexible, delivering integrated services for complex customer communications across mediums.
About Madison Advisors: Madison Advisors, an advisory firm, exists to advance the print and electronic communications objectives of Fortune 1000 companies. The company’s analysts provide advisory services for a range of content delivery strategies, particularly those addressing enterprise output technologies and customer communications. Through short-term, high-impact engagements (measurable in days or weeks, not months), Madison Advisors offers expertise and advisory services that directly help clients achieve hard and specific return on investment (ROI) related to their enterprise output goals and objectives. For more information about Madison Advisors, visit the company’s web site at http://www.madison-advisors.com or call (817) 684-7545.