Vodafone addresses ACMA directions

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Vodafone today confirmed that it has addressed the points raised in the ACMA’s directions to Vodafone in relation to the Telecommunications Consumer Protections Code (TCP).

“Since the issues emerged in late 2010 everyone at Vodafone has been committed to delivering a better network and service experience,” said Nigel Dews, CEO of Vodafone Hutchison Australia.

“We have supported the ACMA throughout their thorough and lengthy assessment, and while we respect the ACMA’s view of past events, we haven’t waited for their report to tell us what we’ve needed to do,” he said.

“In February 2011, we announced that we would accelerate network improvement plans and fast-track our $1 billion investment in the new Vodafone network. Customer service improvements were also made and we expanded the network information available to customers. Security measures were tightened for customer information,” said Dews.

About Vodafone Hutchison Australia
Vodafone Hutchison Australia (VHA) operates the Vodafone, 3, and Crazy Johns brands. Formed in June 2009 following a merger between Vodafone Australia and Hutchison 3G Australia, VHA provides mobile services to over 7.2 million customers in Australia. http://www.three.com.au & http://www.vodafone.com.au

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Michelle O’Brien
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